FAQ - Frequently Asked Questions
Information regarding the technical aspects of Phonak hearing aids relevant to Audiology and the hearing aid fitting.
Which hearing instruments are compatible with myPilot?
What are the features of myPilot?
What technology does myPilot use?
Can myPilot be used on airplanes?
Is a myPilot safe to use with a pacemaker?
Do hearing instruments have to be hooked up when programming myPilot?
Does myPilot have to be re-grouped after a repair?
How do you turn myPilot On or Off?
What is the operating range for remote control?
How do you adjust the volume control?
How do you reset volume back to default level?
How do you select a hearing program?
Does myPilot change both hearing instruments?
How do you read status of myPilot and hearing aid batteries, volume and program settings?
Will the alarm work if myPilot is turned off?
How do I set the clock on myPilot?
How Do I reset myPilot if having problems?
What are the features of myPilot?
It is not only a digital remote control but the command center for CORE wireless instruments. It allows full control and visual confirmation of the hearing systems status such as:
• Program Verification
• Independent and/or Binaural Volume Control
• Program, Volume & Battery status of HI and myPilot
• ZoomControl (Available in Exelia Art, Exelia, Naida IX, Audeo YES IX, and Audeo SMART IX)
• Time; date
• Alarm
Is a myPilot safe to use with a pacemaker?
myPilot uses low-power, digitally coded transmission to communicate with the hearing instrument. Although unlikely, interference with medical devices such as pacemakers is possible. Interference should not occur with normal use when myPilot remains 10 cm (4") or more from the body. Therefore, it is recommended that pacemaker users do not keep myPilot in a breast pocket.
Auto Keypad Lock will lock the keys automatically once the device is not being used for more than 20 seconds. To enable – press menu, settings, auto keypad lock and On. To deactivate the auto keypad lock, press menu, settings, auto keypad lock and Off. Manual KeyPad Lock - to lock press menu key and then select Lock Keypad. Keypad will lock and enter sleep mode. How to unlock KeyPad - To unlock press the left arrow followed by the right arrow. In the direct control mode the key pad cannot be manually locked. Use auto lock mode instead.
How do you read status of myPilot and hearing aid batteries, volume and program settings?
Battery status of the left hearing instrument is on the left side of the screen and the battery status of the right hearing aid is on the right side of the screen. Battery status of the myPilot is the larger battery indicator in the center.
To initiate the readout process, briefly press the on/off button while in the home screen. After it is read out, the myPilot and hearing instrument battery levels will be displayed. Press menu to get the actual volume and program settings. The myPilot will show a "?" instead of the battery symbols if myPilot is out of range of instruments. Need ot be within 16" and hold remote in front of you.
Program ambiguity. If the person changes the hearing program on one of their instruments manually, the next time they initiate the readout process on their myPilot, the screen will alternate between the left and right hearing programs detected. By pressing either the right or left arrow button, they choose which program they wish to apply to both hearing instruments.
Direct access to zoom control - hold down the center menu key for 2 seconds to enter select direction screen and the default direction which is forward is shown. Select the arrow key to choose which direction you want to focus.To access zoom control via the menu, press center menu key, then select zoom control and choose the desired direction using the arrow keys.
Press center menu key, select alarm clock and set alarm. Enter alarm time using the up and down arrow keys to change the hours/minutes and the right or left arrow keys to turn from hours to minutes and then press center menu key. If alarm is set the alarm symbol appears on home screen next to the clock.
How do I set the Clock on myPilot?
Go to Settings; Clock – myPilot has an internal clock which shows the time in the Home screen and when entering the sleep mode.
Set Time – Press the center menu key, select settings, clock and set time. Enter time using the up & down arrow keys to change hour/minutes and the right and left arrow keys to turn from hours to minutes, and press center menu key to return.
Set Date –Press center menu key, select settings, date and set date. Enter the date using the up & down arrow keys to change the date/month and year and the right and left arrow keys to turn from days to months to years and press center menu key.
