iCom FAQs

What steps are necessary to pair a cell phone to the iCom?

What is the iCom pairing code?

What Bluetooth profile does the iCom use?

What are the steps to connecting a call via Bluetooth?

What steps and parts are necessary to connect iCom directly to a: Laptop, iPod (or other MP3 player), TV, or Stereo system?

How many devices can be paired to an iCom?

What type of streaming takes priority in the iCom?What batteries are used in the iCom? How do we change the iCom batteries?

What is the battery life and usage of the iCom?Complete charge:Does iCom use affect the battery life of a CORE hearing instrument?

How long should the iCom be charged?

Can the iCom be used while being charged?

Can the iCom be paired while charging?

Are there any car chargers that will work with the iCom?

Can the iCube charger be used with the iCom?

What potential is there for interference with the BAN? When might the iCom not work?

How far away can the cell phone be and it still picks up?

How far away can I put my iCom and it will still work?

What’s the risk of wearing the iCom for long periods of time? With a pacemaker?

What do the blinking colored lights mean on the iCom?

Is there a reset button on the iCom?

Is there a way to delete all pairings with an iCom?

If either the hearing instruments or iCom come in for repair, do they need to be regrouped with the hearing instruments?

How many FM receivers do you need if you use an iCom?

If an end user has FM and an iCom, which programs will be used for FM?

Can FM be used with CROSLink through the iCom?

Is there any interference between Cochlear Implants and the iCom?

Can a person be fit in one ear with Naída and one ear with Exélia and still have full wireless functionality?

Can I group more than one iCom or myPilot to one set of hearing aids?

How can you adjust the volume on the phone if using the iCom?

Can I use an iCom with a cell phone if it doesn’t have Bluetooth?

Is there a list of cell phones that are compatible with the iCom?

How do I attenuate the hearing instrument microphone?

Are there any noise cancellation and/or wind block features in the iCom?

What is the EasyAudio Lock feature in the iCom?

When should the Audio Lock function be used?

How do I use voice dialing and last number redial?

What other Bluetooth devices can be connected with the iCom?

Are Bluetooth Landline phones compatible with the iCom?

What steps are necessary to pair a cell phone to the iCom?There are two kinds of Bluetooth pairing instructions:
  - Generic pairing instructions for all phones (in the user guide and quick guide, on the internet)
  - Manufacturer specific instructions (Nokia, SonyEriccson, Motorola, LG, Samsung).
As there are too many different mobile phones on the market it is not possible to give detailed mobile phone type specific pairing information. It is recommended that the client brings his phone user guide with him to check the details in the audiologist’s office.

iCom FAQs

What is the iCom pairing code?
The iCom pairing code is 0000.

What Bluetooth profile does the iCom use?
A2DP Bluetooth headset profile

What are the steps to connecting a call via Bluetooth?
After the iCom has been paired with the cell phone simply push the large button on the iCom to engage a phone call. The same step can be repeated to end the call.

What steps and parts are necessary to connect iCom directly to a: Laptop, iPod (or other MP3 player), TV, or Stereo system?
This can be done either using the provided audio cable or by connecting a Bluetooth audio transmitter and following the manufacturer’s pairing instructions. Phonak carries two audio transmitters; one is by JABRA called A120s and the other by Mobile Action Technologies called VOIIS.

How many devices can be paired to an iCom?
iCom can be paired to a maximum of 8 devices, although only two (one phone and one audio) devices can be connected at a time.

What type of streaming takes priority in the iCom?
Priority is as follows:

  • Bluetooth phone call
  • Audio jack
  • FM receiver
  • Bluetooth stereo headset

What batteries are used in the iCom? How do we change the iCom batteries?
The iCom works on a rechargeable battery. It’s a Lithium Ion polymer battery. Like most rechargeable cell phone batteries it should have an average life of 500 charging cycles and is without memory effect. Replacement of the battery can be done by sending iCom in to Phonak.

What is the battery life and usage of the iCom?Complete charge:

  • Standby (BT active) – 30 hr
  • Audio-streaming via cable - 11hr
  • Audio-streaming via FM - 10hr
  • BT streaming or phoning - 5hr
  • Average life of battery is 500 charging cycles

Does iCom use affect the battery life of a CORE hearing instrument?
Yes, the battery life will be impacted. The amount of impact depends very much on the usage of iCom per day and can't be expressed with a percentage value overall.

How long should the iCom be charged?
The iCom should be charged for 3 hours the first time and then 90 minutes for future charges. The icom can not be overcharged.

Can the iCom be used while being charged?
Yes, as long as the iCom was grouped with the hearing instruments using iPFG 2.2 or higher and has the latest firmware upgrade.

Can the iCom be paired while charging?
No, it has to be unplugged from charger to pair it to Bluetooth devices.

Are there any car chargers that will work with the iCom?
The Verizon vehicle Power charger (MOTMINIVPC) for Motorola cell phones is the only one that we know will work with the iCom.  Currently Phonak does not supply a car charger for these products.

Can the iCube charger be used with the iCom?
Yes, you can flip the iCom over so the button is facing down and insert it into the iCube cradle to charge.

What potential is there for interference with the BAN? When might the iCom not work?
As iCom works with a coded inductive signal and a dedicated frequency the risk of interference is small. But as all radio transmission can be disturbed by other electromagnetic fields there may be interference in areas with strong electromagnetic fields (around high-power electronic equipment, larger electronic installations)

How far away can the cell phone be and it still picks up?
We use the Bluetooth Class 2, which allows a distance between the cell phone and iCom of up to 10m (30 ft.). In real life it should always work fine in a range of 2-3m (6-9 ft.). This also depends on the range that is supported on the cell phone.

How far away can I put my iCom and it will still work?
For optimal transmission iCom has to be worn around the neck.The neckloop is the antenna so the hearing instruments must be inside the loop to pick up the transmission from the iCom.

What’s the risk of wearing the iCom for long periods of time? With a pacemaker?
The transmission power is comparable with the power of our FM transmitters, so the risk for long periods of use is minimal. The magnetic resonance of iCom is much smaller (only 10%) of the power of cell phones and at a much lower in frequency (10 MHz to 2 GHZ). Therefore, if the patient has been approved for cell phone use then they will most likely be approved for iCom use. As with all electronic equipment the patient’s cardiologist should be consulted prior to use.

What do the blinking colored lights mean on the iCom?
There are three LEDs = indicators on the iCom:

Left: Battery indicator (green, orange or red)

  • green solid – battery fully charged
  • green slow flash – battery full
  • orange solid – battery charging
  • orange medium flash – battery medium
  • red fast flash – battery empty

Middle: Audio streaming indicator (yellow)

  • yellow solid – audio streaming
  • yellow medium flash – audio streaming paused
  • yellow slow flash – audio locked on (tap on/off to lock or unlock)

Right: Bluetooth indicator (blue)

  • blue solid – Bluetooth transmission
  • blue fast flash – Bluetooth pairing mode
  • blue medium flash – Bluetooth paused
  • blue slow flash – Bluetooth successfully connected
  •  blue intermittent flash – Bluetooth transmission

All three solid – indicates an error

Is there a reset button on the iCom?
Yes, on the backside there’s a reset button that can be pressed with a pen. Re-setting the iCom will not delete the grouping with the hearing instruments or any paired devices.

Is there a way to delete all pairings with an iCom?
Yes, press and hold the Bluetooth pairing button on the iCom for 10 seconds.  This will delete all devices paired with the iCom.  It is not possible to delete only one device.

If either the hearing instruments or iCom come in for repair, do they need to be regrouped with the hearing instruments?
If the iCom comes in for repair, regrouping is advised.

How many FM receivers do you need if you use an iCom?
Just one receiver is enough for a binaural fit. The signal will be streamed binaurally.

If an end user has FM and an iCom, which programs will be used for FM?
If using the FM receiver with an iCom, the aid (custom, micro or BTE) will switch to EasyAudio, not EasyFM. You do not need to manually add any program to the hearing aid when adding FM thru the icom. This is done automatically when the iCom is grouped.

Can FM be used with CROSLink through the iCom?
Yes, a universal FM receiver can be attached to the iCom. The patient will only receive the EasyAudio or EasyBluetooth signal in the good ear. Cros transmission will not be engaged. The CROSLink receiver cannot be attached to the iCom.

Is there any interference between Cochlear Implants and the iCom?
If a CI user has a hearing aid on the other ear and uses an iCom, there can be interference between the CI and the iCom. Testing has only been completed with MedEl so far but the fields between the two systems (CI and iCom) did overlap and problems can exist.

Can a person be fit in one ear with Naída and one ear with Exélia and still have full wireless functionality?
No, the iCom will not work because you would need to fit the devices in two different sessions, and for each session an individual code is generated that has to be programmed into iCom in the grouping process. Any two hearing instruments that can be programmed together can have full wireless functionality. The iCom can only store one code, and not two different codes.

Can I group more than one iCom or myPilot to one set of hearing aids?
Yes, you can group up to 4 iComs and up to 4 myPilots to one pair of hearing aids.

How can you adjust the volume on the phone if using the iCom?
The volume can be adjusted via the VC on the instrument (if there is a tactronic volume control on the hearing instrument), through a remote control, through manual fine tuning screen in the software (EasyBluetooth program can be made louder) and/or through the user’s phone. The iCom does not have to be regrouped after increasing gain or making adjustments to Easy BT program.

Can I use an iCom with a cell phone if it doesn’t have Bluetooth?
Yes, if the cell phone has a 3.5 mm audio out jack, it can be connected through the audio cable.There are some Bluetooth adaptors on the market that can be connected to non Bluetooth cell phones. The Jabra A120s is a good example of this type of device.

Is there a list of cell phones that are compatible with the iCom?
http://www.phonak.com/consumer/products/accessories/com_icom_depmediadev2.htm

How do I attenuate the hearing instrument microphone?
In the iPFG software, go to follow-up fit, program options and choose the EasyBluetooth program and then you can change the mic attenuation.

Are there any noise cancellation and/or wind block features in the iCom?
No

What is the EasyAudio Lock feature in the iCom?
With iPFG 2.2 or higher, if you quickly press the on/off button on the iCom, it will lock EasyAudio. The amber audio light flashes slowly.This is used when streaming through audio (such as iPod) or FM and there is a break in the signal.The hearing instrument will go back into the automatic program when there is a pause unless the EasyAudio program is locked in. If a Bluetooth call comes in, it switches to EasyBluetooth without having to unlock the EasyAudio. Once your call is complete, the iCom will switch back to EasyAudio but it does not go back to the locked position.Simply press the on/off button quickly and the EasyAudio will be locked again.

When should the Audio Lock function be used?
If when using the FM receiver or audio cable and the hearing instruments switch out of the EasyAudio program because there is a pause, simply tap the on/off button on the iCom and the yellow light will change from solid to blinking.This will keep it in the EasyAudio program.

How do I use voice dialing and last number redial?
If supported by your phone and activated in the iPFG software, push the iCom button one time for 2 seconds for voice dialing and a quick double press of iCom button for last number redial.

What other Bluetooth devices can be connected with the iCom?
Examples of other devices are GPS, computers, and TVs. They must have the A2DP Bluetooth profile in order to work with the iCom.

Are Bluetooth Landline phones compatible with the iCom?
Any Bluetooth telephone with the A2DP Bluetooth profile can be paired with the iCom.One landline phone that we know works with the iCom is the AT&T EP5652. It is a home use landline phone that pairs with iCom. It is cordless, 5.8 GHz, with a color display on handset and large display on base. It can also be used to relay cell phone calls to the landline phone. This phone is available at Best Buy for approximately $89.