Getting started with eSolutions

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Phonak eSolutions is a suite of smart apps and tools designed to connect you seamlessly with your clients. The range of services offered through eSolutions enable you to provide remote services, offer greater user autonomy and provide an engaging customer care experience.

How can I get started?

Simply click on any of the eSolutions tools listed further below, to learn how to get started with each tool.

If you would like to learn more about how eSolutions can benefit your business and customers, download our eSolutions guide below.

 

Guide: Phonak eSolutions set-up guide

 

For any further assistance, please contact your local Phonak Audiology and Sales Support Representative.

myPhonak app

This easy to use app allows you to stay connected with your clients remotely, so that you can adjust their hearing aids wherever and whenever needed. The myPhonak app includes Phonak Remote Support, Hearing Diary, Remote Control and My Hearing Aids to provide real-time remote hearing aid adjustment including video call; and is fully embedded into Target fitting software. 

Remote Support

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Remote Support provides a way for clients to have a virtual appointment with you and receive hearing aid adjustments in real time without having to physically travel to your practice. This provides convenience for both you and your clients and helps to provide a personalised experience.

Get started

 

Hearing Diary

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Hearing Diary provides hearing aid wearers a convenient way to share their experiences about their hearing. Your clients can give feedback and share their usage data with you if they choose. This gives you valuable insight about your clients' real-life experience.

Learn more

 

Remote Control

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This feature provides the ability to adjust and control the volume and frequencies of Phonak hearing aids. 

Learn more

 

My Hearing Aids

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Provides status information of connected aids and accessories, such as wear time statistics and battery charge state.

Learn more

 

Need more help?

If you would like to learn more about how eSolutions  can benefit your business and customers, download the eSolutions set-up guide. For any further assistance, please don't hesitate to contact your local Phonak Audiology and Sales Support representative.

Guide: Phonak eSolutions set-up guide