Introducing eAudiology

eAudiology can be used to deliver hearing care services when an in-clinic visit is not possible.

We are committed to assisting you in adopting digital services into your practice, to get you up and running quickly while still adhering to highest possible quality standards.



Our suite of tools and resources enables a new digital service delivery model from first fitting to final outcomes assessment. They were created with experts in the field to complement hearing care professionals offering and are continuously refined and enhanced.


Remote Support session with Hearing Care Professional for Phonak hearing aids.

New to eAudiology and eSolutions?

Many hearing care providers are exploring new ways of providing clinical care to their clients. Growing evidence on eAudiology shows that counseling or performing fitting sessions remotely offers many advantages for hearing care professionals and clients.

Phonak has all the resources you need to perform key steps throughout the hearing care journey: From screening for hearing loss, fitting hearing aids, and providing additional follow-up and fine-tuning services1.

Technologies and services along the patient journey2

Phonak Remote Support: Technologies and services for Hearing Care Professionals along the patient journey.

For which clients?3

Phonak: Types of clients ready for Remote Support for Phonak hearing aids.

Quick start in eAudiology

Download the "Quick start package" or click on the infographic below to start using Phonak eSolutions in your practice in 5 steps:

Step one

Optimize your practice environment

Download Guide

Step two

Invitation process and Hearing Diary

Play video

Step three

Getting started with Phonak Remote Support

Download Guide

Step four

Test Remote Support
connection in Target

Play video

Step five

Start a Remote Support Session

Play video


The latest eAudiology resources

Digital Hearing Healthcare Guide

Learn more about how Phonak eAudiology and eSolutions complement your hearing healthcare service delivery. 

Download Guide


Guide Audiogram Direct

Step-by-step guide on how to perform an Audiogram Direct with Remote Support.

Download Guide


myPhonak candidacy checklist

Determine the ideal candidate for myPhonak app.

Download Checklist



Phonak Remote Support with AudiogramDirect offers the world’s first in-situ audiometry, directly via Phonak Marvel with any iOS or Android smartphone or tablet.4


Watch the video to learn more


Experienced in eAudiology? Take your service delivery to the next level!

We are continually developing our portfolio to meet the needs of hearing care professionals and clients.

This includes introducing additional functionality to give hearing care professionals more and better information to guide remote fittings. It also encompasses practice management tools and client counseling tools to help make the most of eAudiology so you can continually provide the best remote care possible.

Phonak eSolutions - client journeys

Click in the graph to download the related guides or ask your Phonak representative

Client in trial phase

For existing clients currently in trial with a Phonak Marvel instrument, the hearing care professional can successfully close the trial remotely.

Client with valid audiogram

For clients with a valid audiogram, the hearing care professional can successfully fit new hearing aids remotely.  It is assumed that the patient/client will return to the clinic for complete audiometry including otoscopy, feedback test and follow-up when appropriate.

Phonak eAudiology

eAudiology encompasses technologies and services that enable remote provision of audiologic care at each stage.

Learn more


eAudiology visual

Phonak Hearing Screener

An easy online hearing test than can be integrated into any hearing care professional website.

Learn more

Phonak Hearing Screener

Phonak Remote Support

Remote Support allows you to assist and support your client needs in real-time.

Learn more

Phonak Remote Support

Phonak Target

Phonak Target continues to build upon its foundation of being the world’s favorite fitting software.

Learn more

Target Icon