Stacey Rich, Manager Audiology Leadership and Education

“You can’t just take a hearing aid out of the box and put it on.”

"It’s one thing to have excellent technology," says Stacey. "And Phonak certainly does. But", she says, "creating the technology solutions is the beginning of the process, not the end. It’s no good to anyone if they just buy our hearing aids and never use it,” she says. “The person using it has to understand the benefits. Which means the Hearing Care Professionals need to know it inside and out, too."

Stacey’s bio

For the last 12 years Stacey has held various audiology and training roles with a special interest in pediatrics. She currently leads the Audiology Leadership and Education team at Phonak HQ based in Switzerland and lives in North Carolina. Before becoming an audiologist, she worked as an American Sign Language interpreter. Stacey completed her Master of Clinical Audiology degree in 2003 and worked as a pediatric clinician fitting children with hearing aids and remote microphone systems in Australia until joining Phonak in late 2008.

Audiologist 6WS Images

Learn more from Stacey and her scope of work

Severe-to-profound hearing loss: A fresh approach

Phonak and Advanced Bionics are pleased to jointly offer an online conference on severe-to-profound hearing loss. Selected speakers from among the world's distinguished experts will share the latest research and clinical best practices.

Learn more


What I know now that I didn’t know then

The new Quick Practice Guideline provides professionals working with children with hearing loss with guidance on how to manage unilateral hearing loss — because we now know that one ear is just not enough.

Read more


Global Audiology Portal

At Phonak, we understand that the journey to better hearing starts with you. Learn more about our diverse array of products, services, and resources to empower hearing care professionals every day. 

Visit the portal

PH Pic PhonakAB Cobranding older couple scooter

Back to all Six-word stories