Phonak Remote Support


Remote Support allows you to conveniently connect, assist and support your clients listening needs. Clients can have their hearing aids adjusted and optimized in real-time via the myPhonak app.

Please be aware of regulatory requirements in your country.

Time and distance are two factors that hold clients back from visiting their hearing care professional.

Remote Support provides a way for you to stay connected with your clients and remotely provide them an efficient and effective service in real-time.   

One of the Target 7.0 functionalities provides you with an opportunity to do the AudiogramDirect through Remote Support. Please find more information here.

Phonak Remote Support facts:

  • 88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
  • 92% of end users would recommend remote sessions to other users*
  • 64% of end users prefer remote sessions over a face-to-face sessions*

Phonak offers a host of digital tools that you can use to generate leads as well as to have clients input their hearing aid information and adjust their devices.


Start your digital journey


* Angley, G. P., Schnittker, J. A., & Tharpe, A. M. (2017). Remote Hearing Aid Support: The Next Frontier. Journal of the American Academy of Audiology, 28, 893–900. doi: 10.3766/jaaa.16093

Related products

Phonak Hearing Screener


An easy-to-customize online hearing test that can be integrated into any hearing care professional website to create more leads.

Audéo™ Paradise


Provides hearing aid wearers with an unrivaled sound quality.


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myPhonak allows clients to have health empowerment and hearing aid control at their fingertips.


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Find out more in the support section