Phonak ComPilot Air II Support

FAQs

 
Beautyshot ComPilot Air II
 

Q: Can Spice or Quest hearing aids be used with ComPilot Air II?

A: No. Only Venture and Belong hearing aids can be used with ComPilot Air II.  

Q: What is the ComPilot Air II pairing code for the mobile phone?

A: The ComPilot Air II pairing code is 0000. This is also visible on the back of the ComPilot Air II.

Q: What other Bluetooth™ devices can be paired to ComPilot Air II?

A: Examples of other devices are GPS, computers, and TVs. The Bluetooth™ profiles that the ComPilot Air II supports are

  • Headset Profile (HSP)
  • Handsfree Profile (HFP)
  • Low Energy (Bluetooth™ Smart) GATT Profile
  • Advanced Audio Distribution Profile (A2DP)
  • Audio Video Remote Control Profile (AVRCP)
  • Phone Book Access Profile (PBAP) 

Q: Is there a list of mobile phones that are compatible with the ComPilot Air II?

A: You can find a list of compatible mobile phones here

Q: How many devices can be paired to a ComPilot Air II?

A: ComPilot Air II can be paired to a maximum of six devices.

Q: How many devices can be simultaneously connected to ComPilot Air II?

A:

  • 3 A2DP
  • 2 HSP/HFP

(usually 2 cellular phones and 1 TVLink II or RemoteMic)

Q: What’s the risk of wearing the ComPilot Air II for long periods of time or with a pacemaker?

A: Phonak devices may generate magnetic fields. Tests that Phonak conducted showed that no interferences with Implantable Devices (e.g. pacemakers, defibrillators, etc.) were caused that would impact the safe and effective use of the Implantable Devices. Users of Implantable Devices should contact their doctor and/or the manufacturer of the Implantable Device before they start using a Phonak Device. Stop using the Phonak Device if any influence of the Phonak Device on the Implantable Device is experienced and contact the manufacturer of the Implantable device for advice.

Q: What is the battery life and usage of the ComPilot Air II?

A: The ComPilot Air II uses a Lithium Ion polymer 3.7 V DC battery.

  • Standby (BT active):  1 week
  • BT streaming or phoning:  4hrs
  • Charging time:  2hrs

Q: Can TVLink S be used with ComPilot Air II?

A: Yes.

Q: Can I use Roger X or an audio cable with ComPilot Air II?

A: No. We recommend the ComPilot II for use with Roger X.