COVID-19 Resource Page


We are committed to assisting you in adopting digital services into your practice, to get you up and running quickly while still adhering to highest possible quality standards.

Phonak has taken several steps to continue supporting you and your clients while keeping the health and safety of everyone a top priority.

Below we have bundled some essential resources, to guide as you continue to cater to the needs of the hearing loss community while also adhering to current necessary safety and regulatory requirements.


Phonak: How to Stay In Touch with Hearing Care Professional during COVID-19.

Information about Remote Support for video counselling

Phonak is committed to assisting hearing care professionals in adopting eAudiology into daily practice, to get you up and running quickly, while still adhering to the highest possible quality standards.

Phonak eSolutions allows you to fit, fine-tune and support your client’s listening hearing needs remotely in real-time.

Learn more


Phonak e-learning courses relevant for COVID-19

See links

An introduction to eAudiology
Danielle Glista, PhD Link

eAudiology: A review of perceptions and report on new audiological outcomes findings
Dr. Gurjit Singh Link

Digital transformation in hearing healthcare
Francois Julita Link

Knowledge is power: using eAudiology to improve hearing-related knowledge for patients, partners and professionals
Dr. Melanie Ferguson Link

Beyond theory to practice: eAudiology Consensus statement prepared by the Phonak Expert Panel
Joseph Montano, EdD Link

The use of mHealth tools to measure real/world hearing performance and hearing aid benefits
Barbra Timmer, PhD, MBA Link

eAudiology: Practical clinical application
William Campbell, MCISc Link

Remote Hearing Aid Programming: The Next Frontier
Dr. Gina Angley Link

Phonak Remote Support: Key Learnings and Practical Tips
Dr. Jean Anne Schnittker Link

Connected technologies for improved awareness, access and affordability in hearing health care
Prof. De Wet Swanepoel Link

Considerations for Graduate Training
Karen Munoz, EdD Link

Learnings from PARC on app-based HA adjustments in real-life & series wrap-up
Dr. Christine Jones Link

Continue your repair service

If your clinic is physically closed due to COVID-19 measures and your clients need theirneed their hearing aid(s) repaired, Phonak can help.

Your clients can post their hearing aid(s) into your clinic for checking and cleaning or forwarding on for repair. The postage costs are on Phonak! We can provide pre-paid shipping package to your client and return repaired aids directly back to them or to your clinic, as preferred.1

We care, so that you can take care of your clients during this time of social distancing.2

Phonak: How to Stay In Touch with Hearing Care Professional during COVID-19.
Phonak: How to Stay In Touch with Hearing Care Professional during COVID-19.

Help clients to stay connected

At a time when staying connected is so important, assistive listening devices can provide you and your clients the additional support you’re looking for.

Learn more


Practice Guidance during COVID-19

In these uncertain times, hearing care professionals need to provide audiological care in new ways. eAudiology and Remote Support offer effective and safe ways for all involved to stay connected.

Click to open document


Official information for Hearing Care Professionals on COVID-19

The sources listed below are recognized internationally for their reputable and in-depth coverage of the COVID-19 situation with FAQ’s, guidelines, and more.

The selected pages are targeted at hearing care professionals and health care professionals. Local guidelines and regulations may, of course, differ.

See links

Hearing Loss Association of America (HLAA)

The HLAA website features guidance, FAQs, information about hearing loss and Coronavirus and more

Visit HLAA:

WHO – World Health Organization

The WHO website is constantly updated about the COVID-19 situation for individuals, businesses, media and organizations from a global perspective.

Visit WHO:

Additional resources

We Care About Your Voice: COVID-19 survey

We want to learn from you how you’re dealing with the current situation, what challenges you’re facing and how you plan your practices' near and midterm success. We have created a short survey to gather your opinion. With the results we will develop specific support and content for you. 

The survey will take no more than 5 minutes of your time to complete. We value your open feedback. All your input will be treated confidentially.

If you want to know more about our data protection approach, please consult the data protection statement on our website for further information. 

Click here to start the survey.

Phonak: Remote Hearing Aid adjustment by Audiologist during COVID-19.