eAudiology & eSolutions

eAudiology (telehealth audiological services) is a complementary service delivery model to in-person audiological practice. Our eSolutions offer personalized digital services for hearing care professionals and clients.

Start your digital journey

Our eAudiology resources and eSolutions support hearing care professionals and clients throughout the digital hearing care journey: From screening for hearing loss, fitting hearing aids, and providing additional follow-up and fine-tuning services.

Digital Journey

Benefits of eAudiology

Growing evidence on eAudiology shows that using virtual appointments for counseling or performing fitting sessions remotely offers many advantages.

Client

For the client:

  • Access to care for those living far from their HCP
  • Convenience by accommodating busy schedules
  • Hearing aid adjustments in the real-world
 
HCP

For the HCP:

  • Flexibility in scheduling
  • Client satisfaction1
  • Professional growth
 
Business

For the business:

  • As effective as in-person appointments1
  • Expanding client reach
  • Client satisfaction1
 

1. Muñoz, K., Nagaraj, N. K., & Nichols, N. (2021). Applied tele-audiology research in clinical practice during the past decade: a scoping review. International journal of audiology, 60(sup1), S4- S12. https://doi.org/10.1080/14992027.2020.1817994

Discover the use cases below and learn how to benefit from eAudiology in daily practice.

Everday opportunities

   

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Jane has been a client for 7 years and pursues newer technology every 3 years. 

She has difficulty coming in for minor adjustments to the new technology due to time and travel constraints. She is digitally savvy and already uses some digital platforms with other healthcare providers. She desires to have some of the adjustment and follow-up appointments virtually.

She understands this is a new offering from your practice and would love to be one of your first clients to use Remote Support.

 

Unique situations

   

Unique situations
 



Mr. Gregory, a musician, needs a change to his acoustic music program before a special gig and is wondering if you can fit him in. 

It is one of your busier days at the clinic with lots of clients in the waiting room and you have limited parking. Mr. Gregory’s commute involves unpredictable traffic delays. You have personal commitments after work and must leave on time. 

Assuming that Mr. Gregory meets candidacy, a Remote Support appointment offers a flexible solution. Double check that he will have sufficient internet/cellular service and you have saved the day. You finish on time and enjoy a nice work/life balance. Mr. Gregory has his adjustment and is a crowd pleaser at his gig. Client satisfaction at its finest.

Think about other clients with needs like this.

 

Expanding coverage

   

Expanding coverage
 



The hearing health care owner is considering opening a second location to meet community needs. It will be difficult to staff an audiologist at the location full time but a trained staff member will be in the office for non-audiological functions. 

With respect to local licensing and regulations, some follow-up services can be done with a Remote Support session with the client in their own home, or with the client attending at the practice second office. 

The support of trained support staff allows for an in-person feel for the client, avoids some technology limitations the client may have, and provides professional care in a timely manner.

 

Get started with Remote Support

Many hearing care professionals (HCPs) are using Phonak Remote Support to provide eAudiology services to their clients.

Phonak Remote Support is a feature supported through Phonak Target fitting software for the HCP, and myPhonak for the client. The HCP contacts the client through the Target software connecting to the client’s smartphone through the app.

Download the Quick Start Package

These essential resources will guide you through the initial steps:

1: Clinical Implementation Guidelines

2: Scheduling tips for Remote Support

3: Preparing your client for Remote Support - video

4: Check internet and Remote Support connection - video

5: Performing Remote Support - video

6: FAQs Phonak Remote Support

Download all files

 

   

 

 

Remote Support
 

Ready for more?

If you are already comfortable providing Remote Support, expand your client candidacy and take your service delivery to the next level!

Discover more candidates:

  • Frequent hospitalizations – may need hearing aid support in new environments
  • Frequent travelers
  • Has family members who would like to and are capable of facilitating a Remote Support appointment
  • Prefer in-person but would like Remote Support seasonally
  • Teens could be ready to take more ownership of their hearing aid appointment
  • Desires the option for a Remote Support visit
 
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Find out more – visit the eAudiology page