Back to business

Healthcare professional

Heading back to business with Phonak means that you as an HCP are well prepared for the “new normal”.

Life is on…again.

While you’re getting back to business, Phonak has your back. Here are all the resources you need to help you recover. We’ve developed an extensive support package to guide and support you in:

  • preparing your clinics to receive clients again, safely and efficiently,
  • training and educating for you and your staff on effective marketing and sales strategies to further drive clinic success.

We focus all efforts on helping you navigate this new reality so that they can go back to what they do best – providing best practice audiological care. So, what do you need to get back to business?


Preparing your clinic:

Clinic Preparation Handbook


Get back to business - well prepared

Clinic preparation handbook

Your guide to sanitary considerations for your clinic

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Set up your front office for success and maximize clinic efficiency

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Mask program Fitting Guide


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Mask program Fitting Guide

Creating a manual mask program during an in-clinic appointment or via a Remote Support session using Phonak Target.

Download PDF

Mask dilemma infographic

Three ways to improve communication for your clients


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Helping clients communicate with mask

Field Study News

A project conducted at the Phonak Audiology Research Center (PARC) explored the impact of face masks on speech acoustics.

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Phonak now offers the Direct-to-Consumer Repair Program. This program helps your clients repair their hearing aids without leaving the comfort and safety of their own home.

How it works:

  1. Your client calls and reports that their hearing aids are not working properly 
  2. Perform simple troubleshooting over the phone to ensure that a factory repair is needed. 
  3. If so, verify the shipping address of the client, and inform them how to proceed with the repair. 
  4. Collect and document consent from the client that you are disclosing their name and address to UPS. Ensure that all data privacy requirements are fulfilled as you are responsible for this. 
  5. Call or email your local Phonak Customer Support team to set up the repair- Phonak and UPS take care of the rest!”

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Training and Education:

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Training: eScreener

How you can leverage the eScreener on your webpage and attract new clients

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Training: Lead Generation

Learn how you can attract new clients to your clinic

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Training: eAudiology Best Practice

Why you should include eAudiology into your clinical practice

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Training: eSolutions, Digital Service Delivery Model

Comprehensive overview of the rich Phonak portfolio of eSolutions   

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Phonak Hearing Screener

Phonak Hearing Screener an effective and convenient way to do a simple screening without requiring clients to visit your office. Invite existing and new potential clients to take an assessment and start their digital hearing care journey now!


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HCP Hearing Screener

Remote Support

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Stay connected with your clients - assist them and adjust hearing aids remotely in real-time.

Hearing Diary

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An easy way for clients to communicate and share their hearing aid experience with their hearing care professionals.

myPhonak app


Stay connected with your clients and adjust their hearing aids remotely in real-time.

Audéo Marvel


Phonak Audéo™ Marvel focuses on what clients expect from a first-class hearing aid – a clear, rich sound experience. Combined with modern technology it is a...