eAudiology & eSolutions
eAudiology (telehealth audiological services) is a complementary service delivery model to in-person audiological practice. Our eSolutions offer personalized digital services for hearing care professionals and clients.
Our eAudiology resources and eSolutions support hearing care professionals and clients throughout the digital hearing care journey: From screening for hearing loss, fitting hearing aids, and providing additional follow-up and fine-tuning services.
Growing evidence on eAudiology shows that using virtual appointments for counseling or performing fitting sessions remotely offers many advantages.
1. Muñoz, K., Nagaraj, N. K., & Nichols, N. (2021). Applied tele-audiology research in clinical practice during the past decade: a scoping review. International journal of audiology, 60(sup1), S4- S12. https://doi.org/10.1080/14992027.2020.1817994
Jane has been a client for 7 years and pursues newer technology every 3 years.
She has difficulty coming in for minor adjustments to the new technology due to time and travel constraints. She is digitally savvy and already uses some digital platforms with other healthcare providers. She desires to have some of the adjustment and follow-up appointments virtually.
She understands this is a new offering from your practice and would love to be one of your first clients to use Remote Support.
Mr. Gregory, a musician, needs a change to his acoustic music program before a special gig and is wondering if you can fit him in.
It is one of your busier days at the clinic with lots of clients in the waiting room and you have limited parking. Mr. Gregory’s commute involves unpredictable traffic delays. You have personal commitments after work and must leave on time.
Assuming that Mr. Gregory meets candidacy, a Remote Support appointment offers a flexible solution. Double check that he will have sufficient internet/cellular service and you have saved the day. You finish on time and enjoy a nice work/life balance. Mr. Gregory has his adjustment and is a crowd pleaser at his gig. Client satisfaction at its finest.
Think about other clients with needs like this.
The hearing health care owner is considering opening a second location to meet community needs. It will be difficult to staff an audiologist at the location full time but a trained staff member will be in the office for non-audiological functions.
With respect to local licensing and regulations, some follow-up services can be done with a Remote Support session with the client in their own home, or with the client attending at the practice second office.
The support of trained support staff allows for an in-person feel for the client, avoids some technology limitations the client may have, and provides professional care in a timely manner.
Many hearing care professionals (HCPs) are using Phonak Remote Support to provide eAudiology services to their clients.
Phonak Remote Support is a feature supported through Phonak Target fitting software for the HCP, and myPhonak for the client. The HCP contacts the client through the Target software connecting to the client’s smartphone through the app.
These essential resources will guide you through the initial steps:
If you are already comfortable providing Remote Support, expand your client candidacy and take your service delivery to the next level!