Back to business

Healthcare professional

Heading back to business with Phonak means that you as an HCP are well prepared for the “new normal”.

Life is on…again.

While you’re getting back to business, Phonak has your back. Here are all the resources you need to help you recover. We’ve developed an extensive support package to guide and support you in:

  • preparing your clinics to receive clients again, safely and efficiently,
  • training and educating for you and your staff on effective marketing and sales strategies to further drive clinic success.
     

We focus all efforts on helping you navigate this new reality so that they can go back to what they do best – providing best practice audiological care. So, what do you need to get back to business?

 

Preparing your clinic:

Clinic Preparation Handbook

 

Get back to business - well prepared

 
Clinic preparation handbook
 

Your guide to sanitary considerations for your clinic
 

Download PDF

 
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Set up your front office for success and maximize clinic efficiency

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Mask program Fitting Guide

 

Mask dilemma infographic

 
Mask program Fitting Guide
 

Creating a manual mask program during an in-clinic appointment or via a Remote Support session using Phonak Target.

Download PDF

 
Mask dilemma infographic
 

Three ways to improve communication for your clients

 

Download PDF

 

Helping clients communicate with mask

 
 
Field Study News
 

A project conducted at the Phonak Audiology Research Center (PARC) explored the impact of face masks on speech acoustics.

Download PDF

 
 
 

Phonak now offers the Direct-to-Consumer Repair Program. This program helps your clients repair their hearing aids without leaving the comfort and safety of their own home.

How it works:

  1. Your client calls and reports that their hearing aids are not working properly 
  2. Perform simple troubleshooting over the phone to ensure that a factory repair is needed. 
  3. If so, verify the shipping address of the client, and inform them how to proceed with the repair. 
  4. Collect and document consent from the client that you are disclosing their name and address to UPS. Ensure that all data privacy requirements are fulfilled as you are responsible for this. 
  5. Call or email your local Phonak Customer Support team to set up the repair- Phonak and UPS take care of the rest!”

Learn more

 
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Training and Education:

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Training: eScreener

How you can leverage the eScreener on your webpage and attract new clients

Learn more

 
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Training: Lead Generation

Learn how you can attract new clients to your clinic

Learn more

 
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Training: eAudiology Best Practice

Why you should include eAudiology into your clinical practice

Learn more

 
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Training: eSolutions, Digital Service Delivery Model

Comprehensive overview of the rich Phonak portfolio of eSolutions   

Learn more

 

myPhonak app

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Stay connected with your clients and adjust their hearing aids remotely in real-time.

Audéo Marvel

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Phonak Audéo™ Marvel focuses on what clients expect from a first-class hearing aid – a clear, rich sound experience. Combined with modern technology it is a...