Instruction Videos

New Global Service Form (v.1.0)

A fast and qualitative after sales service is the key for trusted customers. All returns codes in our SAP database were cleaned up and aligned globally to better fulfill our customers needs and have faster repairs / remakes. All repairs and remakes are communicated to our group companies thanks to the new service form. Each return reason has a defined action to be taken. The new global service form contains all the codes that are visible in SAP.
Using the new global service form for your country will improve the quality and speed up our return processes, and enable us to improve our products.
The new global service form can be used even for the countries not using SAP. This will be a good exercise for future SAP users.

Please check the Training for more information.

Short videos clips for hearing care professionals in order to make your work a little easier.

 
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Hearing Instruments

Go: Audéo B-R Colour Indicator

How to use the colour indicator for the Audéo B-R

Video: Audéo B Direct Colour Indicator

How to use the colour indicator for the Audéo B-Direct

Video: CROS 13 Colour Indicator

How to use the colour indicator for the CROS 13 device

Video: ITE programming

How to program an ITE with fitting cords

Video: CROS B-312 Slimtube

How to attach slimtube to CROS B-312

Video: Audéo B Receiver change

How to change the receiver on an Audéo B

Video: Bolero P-R Colour Indicator

How to use the colour indicator for the Bolero Rechargeable

Wireless Accessories

Video: Compilot II and TVLink II

How to pair Compilot II and TVLink II

Video: Compilot Air II and Phone

How to pair a Compilot Air II to a Bluetooth cellphone

Video: CROS B-13 Slimtube

How to attach slimtube to CROS B-13

Video: Compilot II Demo Mode

How to put the Compilot II into demo mode

Video: EasyCall

How to pair EasyCall

Video: Compilot Air II and Remote Mic

How to pair together a Compilot Air II and Remote Mic

Video: Compilot and RemoteMic

How to pair together the Compilot and RemoteMic

Accessories

Video: Slimtube change without tool

How to change a Slimtube without the tool

Video: Slimtube change with tool

How to change a Slimtube with the tool