Product & Operational Updates

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Protecting our Planet

At Sonova, we have made an explicit commitment to continuously promote and pursue environmentally friendly practices throughout the whole lifecycle of our products and across all business activities. We’ve set the priorities and provided the resources needed to reduce our environmental impact through responsible, efficient management of our buildings and infrastructure, processes, products, and services.

Our new ESG Strategy IntACT, sets ambitious targets that demonstrate our firm commitment to combating climate change and attaining environmental sustainability. Through energy savings and the transition to renewable energy we will align our long-term carbon reduction targets with the Science Based Targets Initiatives (SBTi) aim to keep global warming below 1.5°C

In 2020/21, we set an internal target of reducing our emissions from heating, transport and electricity by 50% by 2025 vs. 2019. While efforts to reduce our operational footprint are underway, we are dedicated to becoming carbon-neutral in our operations by the end of 2021. Emissions that cannot yet be avoided or reduced will be compensated through investments in certified carbon offsetting projects.

Join us on our Journey

To reduce transport emissions, from 1st November 2021 a nominal freight charge of £5 will be introduced on all orders under £100 (exc Custom Products). All orders over £100 will continue to be sent free of charge. We look forward to working together to drive the transition to a resource- efficient and low carbon future.   

Shipping guidelines for Lithium batteries

You will be familiar with the legislation regarding the shipping methods for products containing Lithium Ion batteries, which are classed as dangerous goods. This affects all products containing Lithium based batteries including all rechargeable hearing aids and wireless accessories (Lithium Ion / Lithium Polymer) and some non-rechargeable wireless accessories (Lithium Metal).

As part of our dedication to the correct shipping and handling of dangerous goods, compliance to legislation and our responsibility to both our employees and customers, please access and read this document for everything you need to know regarding appropriate shipping of lithium ion batteries.

Learn more

Product Phase-Out

At Phonak we strive to create a world in which there is a solution for every hearing loss. Our principal goal is to support Hearing Care Professionals to help people hear the world by providing the most innovative technology along with outstanding service and support. With this in mind, I would like to make you aware of some changes relating to a few of our products.

Due to advances in technology, the following products will be phased out from 31st March 2019:

Phonak Charger Case RIC (075-0111)

Phonak Charger Case BTE (075-0013)

TV Connector (076-3002-0612)

EasyCall II (076-0048-0020)

We will continue to service and repair these products for five years from the date of phase-out.

Please contact your Regional Sales Manager to discuss the new product options available which replace the products listed above.

In addition to the above product phase-outs, please be aware that the following products are planned for phase-out from 30th June 2019:

Phonak Audéo B-Direct

Roger 16

If you have any further questions then please do not hesitate to contact your Regional Sales Manager or Phonak’s Customer Service Team on 01925 623600.

Product Phase-Out

At Phonak we strive to create a world in which there is a solution for every hearing loss. Our principal goal is to support Hearing Care Professionals to help people hear the world by providing the most innovative technology along with outstanding service and support. With this in mind, I would like to make you aware of some changes relating to a few of our products.

Due to advances in technology, the following products will be phased out from 31st March 2019:

Comfort Audio Conference Mics DC10 & 20

Part number

Product Description

052-4002 CA Conference Microphone DC10 b
052-4011 CA Conference Microphone DC20 f1
   


We will continue to service and repair these products for five years from the date of phase-out.

Please contact your Regional Sales Manager to discuss the new product options available which replace the products listed above.

Product update: Integrated Roger Receivers – Tamperproof Conversion Process

Dear Valued Customer,

Following on from our Focus days, we were made aware of a number of day to day challenges that you are currently facing. We have listened to all of the feedback and we are currently working on solutions to make life that little bit easier for you. I am pleased to inform you of our first improvement, which is around the process for tamperproof receiver conversion.

The safety of Phonak’s youngest hearing instrument and radio aid users is of the utmost importance to us and therefore a variety of tamperproof  solutions  are  available  for  use with our Paediatric hearing instruments and Roger integrated receivers when required.

Following a recent consultation  with our  headquarters  in Staefa, Switzerland, I am  happy to confirm that it is no longer necessary to send integrated Roger receivers and their corresponding Tamperproof Kits into Phonak UK for modification to tamperproof versions. This process may now be carried out by yourselves in the field if you wish to do so. We will however continue to offer this modification service for you if you would prefer the conversion to be carried out by Phonak UK.

N.B: If you would like to continue sending your receivers and tamperproof kits into Phonak UK for conversion, please clearly state on the paper work accompanying the items that the receivers are to be converted to tamperproof versions. Please also include your full contact details i.e name, address, account number etc.

here are clear instructions for the conversion process enclosed within each receiver’s corresponding tamperproof kit. Please ensure you follow the correct instructions for the receiver you are converting. Please see the following example of instructions for conversion of a Roger 18 receiver:

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f you have any further questions or if you would like some face to face
training regarding the receiver conversion process, then please do not hesitate to contact your local Regional Sales Manager or call our Technical Support Team on 01925 623 600.

Rest assured, we are looking into further improvements based on your feedback to make access to hearing solutions for you, and your end user, even easier. We will update you in due course as we break down these barriers to ensure those that need help receive it.

Kind Regards
Jacqueline