We stand ready to support you and your patients

We care

COVID-19 has changed our lives in ways we couldn’t imagine. From our daily interactions with family and friends, to our regular work routines — every person and every business has been affected … and the hearing health care industry is no exception. 

Welcome to the COVID-19 Information Hub

Click on the buttons below to find more information. Resources will be updated frequently as more details are available so be sure to bookmark this page. Or, contact us now. We’re here to help!

Our response to COVID-19

Phonak stands ready to support you and your patients during these unprecedented times. We’ve taken several steps to continue business operations while maintaining a safe environment for you, your patients and our employees.

We will also continue to partner with you to deliver hearing technology to those most in need while observing the specific instructions from the World Health Organization and the CDC as to how to navigate in today’s environment.

Please take a moment to view a special message from Sandy Brandmeier, President HI Wholesale Sonova US. We're here for you.


Latest news

Press Release: Phonak boosts support for hearing care professionals amid Covid-19 pandemic

April 2020


Website: Sonova statement on coronavirus


Stay connected with your patients

We want to provide you with the tools to ensure you are equipped to offer safe, alternative care to your patients during COVID-19 and beyond.

With Phonak Remote Support, there’s no in-office appointment needed, and you can:

  • Connect to your patients in real-time, with both audio and video
  • Adjust their hearing aids
  • Optimize your patients’ hearing aids and support their needs

All hearing care providers with a Phonak eServices/PhonakPro login are now automatically enabled to invite patients to Remote Support Sessions. 

Click here to find all the resources you need to get started with Remote Support today. 


Learn online with CEUs available


Due to COVID-19, there is a little more limitation in all of our everyday lives than we would hope! Phonak wants to continue to partner with you in any way that we can, while ensuring the health and safety of our employees, you, and your patients.

We are offering a multitude of remote courses with the ability to receive CEUs. Let’s take this time to work together and re-envision what it means to support our relationships with colleagues and patients from afar!

Stay current on a variety of topics while joining your colleagues and Phonak team. Below are all the courses available.


"Build Up Your Business” courses


May 14 @ 12 PM ET: Employee Engagement

May 15 @ 12 PM ET: Smart Scheduling

May 19 @ 3 PM ET: Differentiating Your Practice

May 21 @12 PM ET: Stress Management

May 26 @ 12 PM ET: Concierge Services

May 28 @ 12 PM ET: Effective Communications Skills

Register now



June 2 @ 12 PM ET: Proper After-hour Protocols

June 4 @ 12 PM ET: Motivating Employees & Recognition

June 5 @ 12 PM ET: Digital Marketing 101

June 9 @ 12 PM ET: Mining Your Database

June 11 @ 12 PM ET: Building effective Teams

June 12 @12 PM ET: Smart Scheduling

June 16 @ 3 PM ET: Chart Audits

June 18 @ 12 PM ET: Work/Life Balance

June 23 @ 12 PM ET: HIPAA

Register now


Remote Clinical Trainings


May 13, 2020 @ 12 PM – 1 PM ET
RogerDirect and Phonak Marvel

May 14, 2020 @ 3 PM – 4 PM ET
Thought Leadership Thursdays: Well Hearing-Well Being

May 15, 2020 @ 12 PM – 1 PM ET
asic and Advanced Fitting Procedures with Target Software

May 18, 2020 @ 3 PM – 4 PM ET
Automated Verification Using Aurical and Phonak TargetMatch

May 19, 2020 @ 12 PM – 1 PM ET
Meeting Patient Needs Through Features and Benefits

May 21, 2020 @ 3 PM – 4 PM ET
Integrating Motivational Interviewing Counseling Skills and Family Centered Care

May 22, 2020 @ 3 PM – 4 PM ET
RogerDirect and Phonak Marvel

Register now


Course Resources

Training: COVID-19: Small Business Implications – Q&A


Presentation: COVID-19: Small Business Implications – Presentation Slides

Website: COVID Loan Tracker


Recording: "COVID-19: Small Business Implications"

Support for your practice and school


Find short, easy-to-read blog posts that tie to you, your patients and your practice during COVID-19 as well as well as other developments in audiology.


Visit blog





Educators are working on re-inventing education for all students, including those with hearing loss. We hope these tools are helpful for you! 


Have questions or need assistance?

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