Introducing eAudiology

eAudiology can be used to deliver hearing care services when an in-clinic visit is not possible.

We are committed to assisting you in adopting digital services into your practice, to get you up and running quickly while still adhering to highest possible quality standards.

Quick start in eAudiology

Zip Archive: Package

A package of 5 essential resources to start with eAudiology

eAudiology journey

Preparation and client selection

Please note: you will need to log in to your account to view and download the Medical Waiver. Don't have an account? Signing up is easy. 

Waiver: Medical Waiver on checkout

For US use only


Guide: Digital Hearing Healthcare

Step-by-step guide on digital service delivery for hearing care professionals.

Guide: Digital Hearing Healthcare


Guide: myPhonak candidacy checklist

Determine the ideal candidate for myPhonak app

Guide: myPhonak candidacy checklist


Guide: Optimize your practice environment

Step-by-step guide to optimize your space for eAudiology

Asset: Clinical implementation guidelines

A summary of 10 things to consider first before conducting Remote Support

Guide: Staff Role-Play

Pre-appointment checklist and staff Role-play instructions

Screening and assessment

Guide: Audiogram Direct

Step-by-step guide on how to perform a audiogram direct with Remote Support

Guide: Audiogram Direct


Video: Audiogram Direct – How to conduct a Audiogram Direct with Remote Support

This video shows how to start and conduct a Remote Session using Audiogram Direct in Phonak Target

FAQ: Audiogram Direct - FAQ

A summary of frequently asked questions on Audiogram Direct

Set up and provision

Video: Phonak Target – Test Remote Support connection

Run a internet connection test in Phonak Target fitting software

Video: Phonak Target – How to prepare for a Remote Session and Hearing Diary

This video shows how to invite a client to a Remote Support session in Phonak Target

Video: Phonak Target – How to start a Remote Support session

Learn how to start a Remote Support session in Phonak Target fitting software

Guide: Phonak Remote Support – Fitting Guide

A detailed introduction to successfully conduct a follow up Phonak Target fitting session using Phonak Remote Support

Presentation: Phonak Remote Support Troubleshooting

A summary of the frequently asked technical questions

Client set up, assistance and follow-up

Guide: Remote Support and Fitting

A patient guide to setting up and pairing hearing aid(s) at home

Guide: Remote Support and Fitting


Asset: Set patients up for Remote Support Success

A 4-step guide for setting up a Remote Support session in Phonak Target and a patient’s mobile phone

Guide: At Home Ear Measurements

Step-by-step guide for patients on how to determine the appropriate length of hearing aid tubes at home

Guide: At Home Ear Measurements


Guide: Hearing Diary - Fast Facts

User Guide: myPhonak app – User Guide

Installation and functionalities myPhonak on a mobile device including Phonak Remote Support instructions