Phonak Remote Support

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Remote Support allows you to conveniently connect, assist and support your patients listening needs. Patients can have their hearing aids adjusted and optimized in real-time via the myPhonak app.

Please be aware of Health Insurance Portability and Accountability Act (HIPAA) requirements in the US.  Phonak takes data protection seriously and complies with HIPAA. See the privacy notice for detail on how patients’ personal data is processed by the myPhonak app.

Ready to get started with Remote Support? Request a demo or get started on your own with these guides. 


Looking for more resources?  Visit our Digital Journey resources page.

Did you know AudiogramDirect is available via Phonak Remote Support and offers the world’s first in-situ audiometry directly via Phonak Marvel and Paradise hearing aids with iOS or Android smartphones and tablets?

 
 

Phonak Remote Support allows you to reduce the time your patients’ spend traveling to and waiting for appointments.

Remote Support provides a way for you to stay connected with your patients and remotely provide them an efficient and effective service in real-time.   

 

Phonak Remote Support facts:

  • 88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
  • 92% of end users would recommend remote sessions to other users*
  • 64% of end users prefer remote sessions over a face-to-face sessions*


Ready to make Remote Support a part of your daily practice?  Take a look at how experts suggest integrating eAudiology into your clinic.

Did you know?

  • 80% of HCPs acknowledge remote sessions as efficient as face-to-face appointments*
  • 88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
  • 92% of end users would recommend remote sessions to other users*
  • 64% of end users prefer remote sessions over a face-to-face sessions*
  • 82% of HCP are satisfied with the outcome of remote sessions*

 

* Angley, G. P., Schnittker, J. A., & Tharpe, A. M. (2017). Remote Hearing Aid Support: The Next Frontier. Journal of the American Academy of Audiology, 28, 893–900. doi: 10.3766/jaaa.16093

 

Related products

Phonak Hearing Screener

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An easy-to-customize online hearing test that can be integrated into any hearing care professional website to create more leads.

Audéo™ Paradise

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Provides hearing aid wearers with an unrivaled sound quality.

Phonak Hearing Diary

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An easy way for patients to communicate and share their hearing aid experience with their hearing care professionals.

myPhonak app

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Stay connected with your patients - assist them and adjust hearing aids remotely in real-time.

  

Contact us and start using eSolutions

Fill in the form and take advantage of Phonak eSolutions.

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Start using eSolutions today!

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