Phonak Remote Support

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Remote Support allows you to conveniently connect, assist and support your patients listening needs. Patients can have their hearing aids adjusted and optimized in real-time via the myPhonak app.

Please be aware of HIPAA requirements in the US. 

Remote Support allows you to conveniently connect, assist and support your clients listening needs. By providing, remote hearing aid adjustments, in real-time, clients hearing aids can be easily optimized.

Please be aware of regulatory requirements in your country.

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Time and distance are just two factors that hold clients back from visiting their hearing care professional.

Remote Support provides a way for you to stay connected with your clients and remotely provide them an efficient and effective service in real-time.  

Phonak Remote Support is designed to:

  • 80% of HCPs acknowledge remote sessions as efficient as face-to-face appointments*
  • 88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
  • 92% of end users would recommend remote sessions to other users*
  • 64% of end users prefer remote sessions over a face-to-face sessions*
  • 82% of HCP are satisfied with the outcome of remote sessions*


* Angley, G. P., Schnittker, J. A., & Tharpe, A. M. (2017). Remote Hearing Aid Support: The Next Frontier. Journal of the American Academy of Audiology, 28, 893–900. doi: 10.3766/jaaa.16093

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myPhonak app


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Find out more in the support section