Phonak Remote Support

Remote Support allows you to conveniently connect, assist and support your patients listening needs. Patients can have their hearing aids adjusted and optimized in real-time via the myPhonak app.

_{Please be aware of Health Insurance Portability and Accountability Act (HIPAA) requirements in the US. Phonak takes data protection seriously and complies with HIPAA. See the privacy notice for detail on how patients’ personal data is processed by the myPhonak app.}

Time and distance are two factors that hold patients back from visiting their hearing care professional.

Remote Support provides a way for you to stay connected with your patients and remotely provide them an efficient and effective service in real-time.

One of the Target 7.0 functionalities provides you with an opportunity to do the AudiogramDirect through Remote Support. Please find more information here.

Phonak Remote Support facts:

88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
92% of end users would recommend remote sessions to other users*
64% of end users prefer remote sessions over a face-to-face sessions*

Phonak offers a host of digital tools that you can use to generate leads as well as to have clients input their hearing aid information and adjust their devices.

Start your digital journey

Phonak Remote Support allows you to reduce the time your patients’ spend traveling to and waiting for appointments.

Remote Support provides a way for you to stay connected with your patients and remotely provide them an efficient and effective service in real-time.

Phonak Remote Support facts:

88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
92% of end users would recommend remote sessions to other users*
64% of end users prefer remote sessions over a face-to-face sessions*

Ready to make Remote Support a part of your daily practice? Take a look at how experts suggest integrating eAudiology into your clinic.

Did you know?

80% of HCPs acknowledge remote sessions as efficient as face-to-face appointments*
88% of end-users prefer remote sessions under certain conditions (mobility issues, transportation difficulties, weather conditions)*
92% of end users would recommend remote sessions to other users*
64% of end users prefer remote sessions over a face-to-face sessions*
82% of HCP are satisfied with the outcome of remote sessions*

* Angley, G. P., Schnittker, J. A., & Tharpe, A. M. (2017). Remote Hearing Aid Support: The Next Frontier. Journal of the American Academy of Audiology, 28, 893–900. doi: 10.3766/jaaa.16093