Back to business
Heading back to business with Phonak means that you as a hearing care professional are well prepared for the “new normal”.
Life is on … again.
While you’re getting back to business, Phonak has your back. Here are all the resources you need to help you move forward. We’ve developed an extensive support package to guide and support you in:
- preparing your clinics to receive patients again, safely and efficiently,
- new eAudiology clinical recommendations that incorporate audiological best practice in a blended approach to hearing healthcare
- training and education for you and your staff on effective marketing and sales strategies to further drive clinic success.
We focus all efforts on helping you navigate this new reality so that they can go back to what they do best – providing best practice audiological care. So, what do you need to get back to business?
Preparing your clinic and getting ready for rebound:
Clinic Preparation Handbook
Online training on considerations for sanitary measures
Your guide to sanitary considerations for your clinic
This training is designed to provide guidance to you and your staff so that you are well equipped to receive clients again.
The masking dilemma
The masking dilemma: Helping patients communicate during COVID-19
A project conducted at the Phonak Audiology Research Center (PARC) explored the impact of face masks on speech acoustics.
Step-by-step guide: creating a mask program in Phonak hearing aids
Creating a manual mask program during an in-clinic appointment or via a Remote Support session using Phonak Target.
Phonak now offers the Direct-to-Consumer Repair Program. This program helps your clients repair their hearing aids without leaving the comfort and safety of their own home.
How it works:
- Your client calls and reports that their hearing aids are not working properly
- Perform simple troubleshooting over the phone to ensure that a factory repair is needed.
- If so, verify the shipping address of the client, and inform them how to proceed with the repair.
- Collect and document consent from the client that you are disclosing their name and address to UPS. Ensure that all data privacy requirements are fulfilled as you are responsible for this.
- Call or email your local Phonak Customer Support team to set up the repair- Phonak and UPS take care of the rest!”
BRIDGE to clinical care
New clinical recommendations that incorporate audiological best practice in a blended-care approach to hearing healthcare.
Direct-to-Consumer Repair Program
Phonak now offers the Direct-to-Consumer Repair Program. This program helps your patients repair their hearing aids without leaving the comfort and safety of their own home.
How it works:
- Your patient calls and reports that their hearing aids are not working properly.
- You perform simple troubleshooting over the phone to ensure that a factory repair is needed.
- If it is, you verify the shipping address of the patient, and inform them how to proceed with the repair.
- You collect and document consent from the patient that you are disclosing their name and address to UPS.
Please note: you will need to ensure that all data privacy requirements are fulfilled as you are responsible for this. - You call or email your local Phonak Customer Support team to set up the repair — Phonak and UPS take care of the rest!
Information about Remote Support
Phonak is committed to assisting hearing care professionals in adopting eAudiology into daily practice to get you up and running quickly.
Phonak eSolutions allows you to fit, fine-tune and support your patient's hearing needs remotely in real-time.
Remote Support
Remote Support allows you to conveniently connect, assist and support your patients listening needs
Audéo Marvel
Phonak Audéo Marvel focuses on what patients expect from a first-class hearing aid – a clear, rich sound experience. It's love at first sound.