Back to business

Healthcare professional

Heading back to business with Phonak means that you as a hearing care professional are well prepared for the “new normal”.

Life is on … again.

While you’re getting back to business, Phonak has your back. Here are all the resources you need to help you move forward. We’ve developed an extensive support package to guide and support you in:

  • preparing your clinics to receive patients again, safely and efficiently,
  • new eAudiology clinical recommendations that incorporate audiological best practice in a blended approach to hearing healthcare
  • training and education for you and your staff on effective marketing and sales strategies to further drive clinic success.
     

We focus all efforts on helping you navigate this new reality so that they can go back to what they do best – providing best practice audiological care. So, what do you need to get back to business?

 

Preparing your clinic and getting ready for rebound:

Clinic Preparation Handbook

 

Online training on considerations for sanitary measures

 
Clinic preparation handbook
 

Your guide to sanitary considerations for your clinic
 

Download PDF

 
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This training is designed to provide guidance to you and your staff so that you are well equipped to receive clients again.

Learn more

 

The masking dilemma

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The masking dilemma: Helping patients communicate during COVID-19

A project conducted at the Phonak Audiology Research Center (PARC) explored the impact of face masks on speech acoustics.

Download PDF

 

Step-by-step guide: creating a mask program in Phonak hearing aids

Creating a manual mask program during an in-clinic appointment or via a Remote Support session using Phonak Target.

Download PDF

 

Phonak now offers the Direct-to-Consumer Repair Program. This program helps your clients repair their hearing aids without leaving the comfort and safety of their own home.

How it works:

  1. Your client calls and reports that their hearing aids are not working properly 
  2. Perform simple troubleshooting over the phone to ensure that a factory repair is needed. 
  3. If so, verify the shipping address of the client, and inform them how to proceed with the repair. 
  4. Collect and document consent from the client that you are disclosing their name and address to UPS. Ensure that all data privacy requirements are fulfilled as you are responsible for this. 
  5. Call or email your local Phonak Customer Support team to set up the repair- Phonak and UPS take care of the rest!”

Learn more

 
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BRIDGE to clinical care

Clinic preparation handbook
 

New clinical recommendations that incorporate audiological best practice in a blended-care approach to hearing healthcare.

Download PDF

 
 
 

Direct-to-Consumer Repair Program

Phonak now offers the Direct-to-Consumer Repair Program. This program helps your patients repair their hearing aids without leaving the comfort and safety of their own home.

How it works:

  1. Your patient calls and reports that their hearing aids are not working properly. 
  2. You perform simple troubleshooting over the phone to ensure that a factory repair is needed. 
  3. If it is, you verify the shipping address of the patient, and inform them how to proceed with the repair. 
  4. You collect and document consent from the patient that you are disclosing their name and address to UPS.

    Please note: you will need to ensure that all data privacy requirements are fulfilled as you are responsible for this. 
  5. You call or email your local Phonak Customer Support team to set up the repair — Phonak and UPS take care of the rest!

 
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Information about Remote Support

Phonak is committed to assisting hearing care professionals in adopting eAudiology into daily practice to get you up and running quickly.

Phonak eSolutions allows you to fit, fine-tune and support your patient's hearing needs remotely in real-time.
 

Learn more

 
Phonak: How to Stay In Touch with Hearing Care Professional during COVID-19.
 

Remote Support

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Remote Support allows you to conveniently connect, assist and support your patients listening needs

Audéo Marvel

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Phonak Audéo Marvel focuses on what patients expect from a first-class hearing aid – a clear, rich sound experience. It's love at first sound.