Contact Support

Contact

Address
4520 Weaver Parkway
Warrenville, IL 60555

Fax
1-630-393-7400

E-mail
info@phonak.com

Web
www.phonak-us.com
www.phonakpro-us.com

Educational Institutions & Hearing Healthcare Providers

Phone 
1-800-777-7333

Fax
1-630-393-9858

1 - Customer Service
     1 - To Place an order
     2 - For all other inquires

2 - Fitting and Dispensing (tech support)
     1 - Adult
     2 - Pediatric
     3 - FM

6 - Marketing
     1 - For Literature or Brochures (Order Desk)
     2 - To speak to an agent (Marketing)

7 - Credit
     1-Copy of invoice and statement copies
     2-Automated credit card payment
     3-Credit applications and W9’s
     4-To speak to an agent

8 - Inside Sales/Battery/New Account Setup
     1-Inside Sales Rep
     2-Battery

9 - Dial by Extension (any time)

FM/School Help Desk

Phone
1-888-777-7316

Fax
1-630-393-9816

1 - School Customer Service
2 - School Technical Support
3 - FM
5 - Dial by Extension (any time)

 

New Customer

(Non-VA/Gov't)

New Customer Setup Forms
Phonak Account Application
Business Associate Agreement

Email 
newcustomersetup@phonak.com

Phone 
1-800-777-7333 
8 - New customer Setup/Inside Sales

VA/Government Services

Phone
1-888-561-7555

Fax
1-630-836-9770

1 - Customer Service
2 - Fitting & Dispensing (tech support)
3 - Dial by Extension (dial an extension at any time)

Lyric Providers

Phone
1-800-777-7333

Fax
1-866-285-6264

3 - Lyric Support
     1 - Customer Service
     2 - Fitting & Dispensing, Clinical and Device related support
     3 - Technical Assistance regarding software support
     6 - Marketing Co-op
     7 - Statement or Billing questions

eServices

Phone
1-866-340-8774

Fax
1-630-393-9858

General Consumer Inquiries

Phone 1-800-679-4871