Overview
Getting started with Remote Support:
Please make sure you have the following:
- laptop/desktop with microphone and camera access
- PhonakPro account with appropriate permissions (contact your local Phonak provider if you are unsure)
- Phonak Target 6.1
- Good internet connection – speed test within Target*
*Before starting Remote Support for the first time, we recommend you to do the following tests within Phonak Target: “Test internet connection” and "Test remote support connection" to make sure that you are ready to use Remote Support
Instruction for use
User Guide: myPhonak app
To view the instructions for use, you must have Adobe Acrobat Reader installed. Visit Adobe.com to download. To obtain a free paper copy of the instructions for use, please contact your local manufacturer representative. A copy will be sent within 7 days.
Product Information: MyPhonak app
How to's
Video: How to prepare for Remote Support & Hearing Diary
Video: How to start a remote support session
FAQs
Web Link: Video/ sound quality is bad during a Remote Support session
Web Link: Why can I not hear the audiologist in my hearing aids during a Remote Support session?
Web Link: What is the optimal bandwidth required for a Remote Support session?
Guide: Troubleshooting & FAQs –Remote Support
Other downloads
Guide: Set clients up for Remote Support success - Fast Facts
Technical Paper: Phonak Insight: Taking theory to practice: Integrating Phonak eAudiology into clinical practice
Drexler, J. 2019
Guide: Candidacy Checklist myPhonak app
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Have a question? We're here to help
Email us, or call to talk with a Phonak support Rep in person.
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1-866-340-8774
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eservices@phonakpro.com