Getting started with Remote Support:
Please make sure you have the following:
- Laptop/desktop with microphone and camera access
- PhonakPro account with appropriate permissions (contact your Phonak representative if you are unsure)
- Phonak Target 6.1 or higher. For the best experience, use Phonak Target 7.0
- Good internet connection – speed test within Target*
*Before starting Remote Support for the first time, we recommend you complete the following tests within Phonak Target: “Test internet connection” and "Test remote support connection" to make sure that you are ready to use Remote Support
Provider guides
Guide: Desktop Fitting Guide Target 7.0 – Remote Support
Remote Support Fitting Guide
Guide: How to onboard a patient for Remote Support and Hearing Diary
Guide: Step-by-Step AudiogramDirect with Phonak Remote Support
Patient guides
Product Information: MyPhonak app
How tos
Video: How to conduct Audiogram Direct with Remote Support
Video: How to prepare for Remote Support & Hearing Diary
Video: How to start a remote support session
FAQs
Web Link: Video/ sound quality is bad during a Remote Support session
Web Link: What is the optimal bandwidth required for a Remote Support session?
Guide: Troubleshooting & FAQs –Remote Support
Guide: FAQs - Audiogram Direct
Other downloads
Guide: Set patients up for Remote Support success - Fast Facts
Guide: Phonak Remote Support - firewall configuration
Technical Paper: Phonak Insight: Taking theory to practice: Integrating Phonak eAudiology into clinical practice
Drexler, J. 2019
Guide: Candidacy Checklist myPhonak app
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Have a question? We're here to help
Email us, or call to talk with a Phonak support Rep in person.
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1-866-340-8774
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eservices@phonakpro.com