Phonak Audéo™ Paradise Support

FAQs

iPhone

How do I connect my Phonak Audéo P hearing aids to my iPhone?

  1. Go to the iPhone home screen and tap on the “Settings” icon.
  2. In the settings menu, tap on the ”Bluetooth” icon.
  3. Tap on the slider button next to Bluetooth to turn Bluetooth on.
  4. Switch your Audéo P hearing aids off and turn them after 5 seconds again on.
  5. After several seconds, the name of your Audéo P will appear on the iPhone screen. Tap on it to select.
  6. You will now see a message, “Bluetooth Pairing Request.” Click “Pair”.
  7. A connection beep will be heard in the paired hearing aid.
  8. Your iPhone is now connected to Audéo P hearing aids


For more information visit https://product-support.phonak.com/

Why is my iPhone not finding my Phonak Audéo P hearing aids?

i. Is Bluetooth currently activated on your phone?
There are two ways to do this:
Option 1

  1. Open the Control Center menu.
  • For iPhones without a home button: Swipe down from the top of the screen
  • For iPhones with a home button: Swipe up from the bottom of the screen
  1. In the top row of icons, verify the Bluetooth symbol is highlighted blue.
  2. If not, click the icon to activate Bluetooth.


Option 2

  1. From the iPhone home screen click the “Settings” menu.
  2. From the settings menu, click on “Bluetooth”.
  3. Verify the slider button is green.
  4. If the slider button is not green, click it to activate Bluetooth

 

ii. Is the Audéo P in pairing mode?

  1. Switch your Audéo P hearing aids off, wait 5 seconds, and turn them on again to place the hearing aids in pairing mode.
  2. The hearing aid will be in pairing mode for three minutes.
  3. Now you can pair the hearing aids.

Android™ mobile devices

How do I connect my Phonak Audéo P hearing aids to my Android mobile device?

  1. Go to the Android phone’s home screen and tap on the “Settings” icon.
  2. In the settings menu, tap on the Bluetooth icon.
  3. Tap on the slider button to turn Bluetooth on.
  4. Switch your Audéo P hearing aids off and turn them after 5 seconds again on, to place the hearing aids in pairing mode.
  5. On the Android phone, you will now see a message, “Available Devices.”
  6. The name of your Audéo P hearing aid will appear on the screen with a telephone icon next to it. Tap on it to select.
  7. A connection beep will be heard in the paired hearing aid.
  8. Your Android phone is now connected to Audéo P hearing aids.


For more information visit https://product-support.phonak.com/

Why is my Android mobile device not finding my Phonak Audéo P hearing aids?

i. Is Bluetooth currently activated on your phone?
There are two ways to do this:
Option 1

  1. Swipe down from the top of the screen to bring up the Notification Center.
  2. Swipe down on the Notifications Center to reveal the Quick Settings menu.
  3. Verify the Bluetooth symbol is highlighted, if not, tap to activate Bluetooth.
  4. Verify the slider button next to “Bluetooth” is switched to ON.
  5. If not, tap the slider button to activate Bluetooth.
     

Option 2

  1. From the home screen, tap “Settings”.
  2. Verify the slider button next to “Bluetooth” is switched to ON.
  3. If not, tap the slider button to activate Bluetooth.
  4. If the slider button is not green, click it to activate Bluetooth.


ii. Is the Audéo P in pairing mode?

  1. Switch your Audéo P hearing aids off, wait 5 seconds, and turn them on again to place the hearing aids in pairing mode.
  2. The hearing aid will be in pairing mode for three minutes.
  3. Now you can pair the hearing aids.

Other phones

Why does my phone first shows “Hands-free” and then the name of the hearing aid when connecting to my mobile phone?

This is a normal process for Bluetooth connectivity. The name of the Phonak Audéo P hearing aid will display on the phone screen within several seconds.

Why do I see three hearing aids in my Bluetooth phone list?

  1. Phonak Audéo P uses multiple versions of Bluetooth for mobile devices (Bluetooth Classic and Blutooth LE “Low Energy”).
    Some phones recognize each version of Bluetooth as a separate device.
  2. Select the telephone symbol to connect your Audéo P hearing aid to your phone.

FAQ - Select phone symbol

Can I use Skype, FaceTime and WhatsApp video calling with my Audéo P hearing aids?

Yes. Phonak Audéo P hearing aids support Skype, FaceTime and WhatsApp for phone and video calling.

What phones will work with my Audéo P hearing aids?

Virtually all cell phones will work with, as long as the phone supports Bluetooth wireless technology. Phonak Audéo P hearing aids are Bluetooth Version 4.2 certified

  • For phone calls, any phone supporting Bluetooth 2.1 and newer should work without problems
  • For using the myPhonak 4.0 app, your phone must fulfill the following minimum requirements: Bluetooth 4.2; iOS version 12.0 or later; Google Mobile Services (GMS) certified AndroidTM device supporting Bluetooth 4.2 and Android OS 7.0 or newer.
 
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