RogerDirect and Roger installation
Q: What is RogerDirect?
A: RogerDirect is a feature of the Phonak Marvel hearing aids. RogerDirect is an industry-first from Phonak that allows Roger microphones to stream directly to Marvel hearing aids. After a simple installation of the Roger receiver, patients benefit from the proven performance of Roger, in noise and over distance, without attaching an external receiver.
Q: What is Roger installation?
A: Roger installation is the process to install the Roger receiver into any Marvel hearing aid.
Q: How can a Roger receiver be installed into a Marvel hearing aid?
A: Installation of a Roger receiver into a Marvel hearing aid can be done using either:
- the Roger X and the Roger Installer or
- one of the Roger iN microphones
The new Roger X must have a serial number of 1744xxxx or greater to be compatible and installed into a Marvel hearing aid.
Q: What is Roger™ technology?
A: Roger technology provides an improved speech understanding in noise and over distance. The speaker's voice is captured with a high signal-to-noise ratio by Roger microphones and is transmitted to the hearing aid with gain that is dynamically adapted to the surrounding noise.
Q: Does RogerDirect in Phonak Marvel hearing aids have a serial number?
RogerDirect is a Marvel hearing aid feature. Serial numbers are available only on hardware (e.g. Roger X).
RogerDirect and Roger installation via Roger X
Q: What is Roger X?
A: Roger X is a universal Roger receiver that can be attached to any hearing aid, cochlear implant speech processor or BAHA (bone anchored hearing aid) via a Direct Audio Input (DAI) or 3-Pin Euro plug. Roger X can also be used to wirelessly install a Roger receiver into a Marvel hearing aid via the Roger Installer.
Q: How do I know if a Roger X can directly install a Roger receiver into a Phonak Marvel hearing aid?
A: Any new Roger X with a serial number starting with the first four digits 1744 or higher can be used to install a Roger receiver into a Phonak Marvel hearing aid.
As a visual indicator, these Roger X receivers are champagne color.
Q: Who can install Roger in Phonak Marvel hearing aids?
A: HCPs (Hearing Care Professionals), School Audiologists, School Personnel
Q: Can an installed Roger receiver in a Phonak Marvel hearing aid be uninstalled and restored into an empty Roger X?
Q: Can a Roger X be used with another hearing instrument via DAI (digital Audio Interface)?
Q: What is an empty Roger X?
A: An empty Roger X means the Roger receiver has been installed into a Phonak Marvel hearing aid and no longer contains Roger inside.
Q: Can I use an empty Roger X via an audio shoe or a 3-pin Euro plug (DAI)?
An empty Roger X cannot receive a Roger signal.
Q: How do I know if a Roger X is empty or full?
A: The HCP (Hearing Care Professional), School Audiologist, School Personnel can use the Roger Installer.
- Full: The indicator light on the top of the Roger Installer will have GREEN LIGHT indicating Roger receiver is inside the Roger X.
- Empty: The indicator light on the top of the Roger Installer will have not light.
RogerDirect and Roger installation via Roger X
Q: Can one Roger X be used to install Roger in more than one Marvel hearing aids at a time?
Once installed in one Phonak Marvel hearing aid, the Roger X is empty.
Q: The Phonak Marvel hearing aid with Roger installed via Roger Installer is lost or damaged. What should I do?
A: Local Phonak Loss and Damage for Phonak devices is different from countries to countries.Please refer to Phonak Loss and Damage section in Phonak Price & Policy for terms , cost and coverage details.
Generally speaking the empty Roger X receiver and broken hearing aid will be returned with the proper forms to Phonak. A new or repared Marvel hearing aid will be returned along with a new Roger X receiver under the Phonak Loss and Damage.
Q: Can I use the Phonak Remote App to check if Roger is installed in my Marvel hearing aids?
Make sure the app is connected to the Marvel hearing aids.
- Select 'MyPrograms' in the list.
- Select 'MyRoger' in the list
- Roger installation status for left and right Marvel hearing aids will be displayed.
Q: Can Roger receivers be installed into the Phonak Marvel Trial devices?
Q: What will happen if the HCP (Hearing Care Professional), School Audiologist or School Personnel try to install a Roger receiver in a Marvel hearing aid when Roger a receiver has already been installed?
A: Red LED on Roger Installer will be displayed.
RogerDirect and Roger installation via Roger iN microphone
Q: What are Roger iN microphones?
A: Roger iN microphones are dedicated Roger microphones that have the capability to install two Roger receivers into a pair of Marvel hearing aids.
Q: Can a Roger iN microphone install two Roger receivers in two Marvel hearing aids?
Q: Is it possible to listen to an audio device and the microphone in parallel? How I know if it is a Roger iN microphone?
A: If ‘iN’ extension is written at the end of the product name, it is a Roger iN microphone. For example, Roger Select iN.
Q: Can a Roger receiver installed in a Marvel hearing aid be uninstalled into a Roger iN microphone?
A: Yes. The Roger iN microphone must have at least one empty slot.
Q: How does the HCP know if the Roger iN microphone has an empty slot?
A: The HCP will use a Phonak tool to check the indicator light status: one RED indicator means at least 1 empty slot.
Q: Which option of Roger receiver will be installed when using a Roger iN microphone?
A: Roger receiver (03) option will be installed by a Roger iN microphone.
Q: Is it possible to install both a Roger receiver (02) and (03) options into the same Phonak Marvel hearing aids?
Q: Can a Roger receiver 02 option be uninstalled into an empty Roger iN microphone?
Roger receiver 02 option functionality can only be installed into a Roger X 02 option.
Q: Can a Roger receiver (03) option be uninstalled into an empty Roger X 02 option?
Roger receiver 03 option functionality can only be installed into a Roger X 03 option.