Roger™ receivers Support

FAQs

 
 

RogerDirect and Roger installation

Q: What is RogerDirect?

A: RogerDirect is a feature of the Phonak Marvel hearing aids. RogerDirect is an industry-first from Phonak that allows Roger microphones to stream directly to Marvel hearing aids. After a simple installation of the Roger receiver, patients benefit from the proven performance of Roger, in noise and over distance, without attaching an external receiver.

Q: What is Roger installation?

A:  Roger installation is the process to install the Roger receiver into any Marvel hearing aid.  

Q: How can a Roger receiver be installed into a Marvel hearing aid?

A:  Installation of a Roger receiver into a Marvel hearing aid can be done using either:  

  • the Roger X and the Roger Installer or
  • one of the Roger iN microphones


The new Roger X must have a serial number of 1744xxxx or greater to be compatible and installed into a Marvel hearing aid.

Q: What is Roger™ technology?

A: Roger technology provides an improved speech understanding in noise and over distance. The speaker's voice is captured with a high signal-to-noise ratio by Roger microphones and is transmitted to the hearing aid with gain that is dynamically adapted to the surrounding noise.

Q: Does RogerDirect in Phonak Marvel hearing aids have a serial number?

A: No. 

RogerDirect is a Marvel hearing aid feature. Serial numbers are available only on hardware (e.g. Roger X).

RogerDirect and Roger installation via Roger X

Q: What is Roger X?

A:  Roger X is a universal Roger receiver that can be attached to any hearing aid, cochlear implant speech processor or BAHA (bone anchored hearing aid) via a Direct Audio Input (DAI) or 3-Pin Euro plug.  Roger X can also be used to wirelessly install a Roger receiver into a Marvel hearing aid via the Roger Installer.

Q: How do I know if a Roger X can directly install a Roger receiver into a Phonak Marvel hearing aid?

A:  Any new Roger X with a serial number starting with the first four digits 1744 or higher can be used to install a Roger receiver into a Phonak Marvel hearing aid.

As a visual indicator, these Roger X receivers are champagne color. 

Q: Who can install Roger in Phonak Marvel hearing aids?

A: HCPs (Hearing Care Professionals), School Audiologists, School Personnel

Q: Can an installed Roger receiver in a Phonak Marvel hearing aid be uninstalled and restored into an empty Roger X?

A: Yes.

Q: Can a Roger X be used with another hearing instrument via DAI (digital Audio Interface)?

A: Yes.

Q: What is an empty Roger X?

A: An empty Roger X means the Roger receiver has been installed into a Phonak Marvel hearing aid and no longer contains Roger inside.

Q: Can I use an empty Roger X via an audio shoe or a 3-pin Euro plug (DAI)?

A: No. 

An empty Roger X cannot receive a Roger signal.

Q: How do I know if a Roger X is empty or full?

A:  The HCP (Hearing Care Professional), School Audiologist, School Personnel can use the Roger Installer. 

  1. Full: The indicator light on the top of  the Roger Installer will have GREEN LIGHT indicating Roger receiver is inside the Roger X.
  2. Empty: The indicator light on the top of the Roger Installer will have not light. 

RogerDirect and Roger installation via Roger X

Q: Can one Roger X be used to install Roger in more than one Marvel hearing aids at a time?

A: No.  

Once installed in one Phonak Marvel hearing aid, the Roger X is empty. 

Q: The Phonak Marvel hearing aid with Roger installed via Roger Installer is lost or damaged. What should I do?

A: Local Phonak Loss and Damage for Phonak devices is different from countries to countries.Please refer to Phonak Loss and Damage section in Phonak Price & Policy for terms , cost and coverage details. 

Generally speaking  the empty Roger X receiver and broken hearing aid will be returned with the proper forms to Phonak. A new or repared Marvel hearing aid will be returned along with a new Roger X receiver under the Phonak Loss and Damage. 

Q: Can I use the Phonak Remote App to check if Roger is installed in my Marvel hearing aids?

A: Yes. 

Make sure the app is connected to the Marvel hearing aids. 

  1. Select 'MyPrograms' in the list.
  2. Select  'MyRoger' in the list
  3. Roger installation status for left and right  Marvel hearing aids will be displayed.

Q: Can Roger receivers be installed into the Phonak Marvel Trial devices?

A: Yes.

Q: What will happen if the HCP (Hearing Care Professional), School Audiologist or School Personnel try to install a Roger receiver in a Marvel hearing aid when Roger a receiver has already been installed?

A: Red LED on Roger Installer will be displayed.

RogerDirect and Roger installation via Roger iN microphone

Q: What are Roger iN microphones?

A: Roger iN microphones are dedicated Roger microphones that have the capability to install two Roger receivers into a pair of Marvel hearing aids.

Q: Can a Roger iN microphone install two Roger receivers in two Marvel hearing aids?

A: Yes.

Q: Is it possible to listen to an audio device and the microphone in parallel? How I know if it is a Roger iN microphone?

A: If ‘iN’ extension is written at the end of the product name, it is a Roger iN microphone. For example, Roger Select iN. 

Q: Can a Roger receiver installed in a Marvel hearing aid be uninstalled into a Roger iN microphone?

A: Yes. The Roger iN microphone must have at least one empty slot.

Q: How does the HCP know if the Roger iN microphone has an empty slot?

A: The HCP will use a Phonak tool to check the indicator light status: one RED indicator means at least 1 empty slot. 

Q: Which option of Roger receiver will be installed when using a Roger iN microphone?

A: Roger receiver (03) option will be installed by a Roger iN microphone.

Q: Is it possible to install both a Roger receiver (02) and (03) options into the same Phonak Marvel hearing aids?

A: Yes.

Q: Can a Roger receiver 02 option be uninstalled into an empty Roger iN microphone?

A: No.

Roger receiver 02 option  functionality can only be installed into a Roger X 02 option.

Q: Can a Roger receiver (03) option be uninstalled into an empty Roger X 02 option?

A: No.

Roger receiver 03 option  functionality can only be installed into a Roger X 03 option.