Phonak Store How-To Videos

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Phonak store is your one stop shop for all your order, account, and device maintenance needs. Place an order, view and pay an invoice, submit a repair, and extend a warranty in just a few clicks. If you need access to Phonak Store, please click here to gain advanced access.

New to Phonak Store?

View the videos below to see how easy it is to navigate and work within Phonak Store.

Please note that we continuously add new features and enhancements. Some of these videos have been created before the enhancements went live and are capturing earlier versions of screens.

Need printed step-by-step instructions?

Download Phonak eStore Quick Guide

Order Related

From a stock order to a custom order, placing an order using Phonak store is quick and easy. The videos in this section will guide you through the process for whatever type of order you need to place.

Order Related Videos

From a stock order to a custom order, placing an order using Phonak store is quick and easy. The videos in this section will guide you through the process for whatever type of order you need to place.

Placing a RIC & BTE Stock Order

Placing a Custom Order

 

Placing a RIC & BTE Client Order

Placing a CROS II Custom

 

Device Management Videos

Device management such as warranty lookup and extension, register a device, or submit a repair take only a few minutes. Running a report that helps identify patients who need warranty extensions or may even benefit from a newer device has never been easier.

Patient Registration

Return for Credit

 

Warranty Expiration Report and Warranty Extension

 

Document Management Videos

Whether you need to look up one invoice or view the past 6 months, you can use Phonak Store for all your invoice and device document history needs.

Invoice Management

View Order History and Order Tracking

 

Document History

 

Additional Features Videos

View the videos below to see the additional features currently available to enhance your Phonak Store experience.

My Shortcuts

Advanced Mode

 

Getting from Phonak Target to Phonak