Phonak Store How-To Videos

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Phonak store is your one stop shop for all your order, account, and device maintenance needs. Place an order, view and pay an invoice, submit a repair, and extend a warranty in just a few clicks. If you need access to Phonak Store, please click here to gain advanced access.

New to Phonak Store?

View the videos and review the guides below to see how easy it is to navigate and work within Phonak Store.

Please note that we continuously add new features and enhancements. Some of these videos have been created before the enhancements went live and are capturing earlier versions of screens.

Phonak Store Guides

PDFs

Guide: Phonak eServices Account Set-up

Guide: Phonak Store Quick Guide

Guide: Document History on Phonak Store

Guide: Paying Invoices on Phonak Store

Guide: Order History on Phonak Store

Guide: Order Settings and Details on Phonak Store

Guide: Assigning a patient name to a device on Phonak Store

Guide: Warranty Report on Phonak Store

Guide: Warranty lookup and extension on Phonak Store

Guide: Sending a Device for Repair on Phonak Store

Guide: Sending a Device for Credit on Phonak Store

Guide: Receiver Replacement on Phonak Store

Guide: How to order custom products on Phonak Store

Order Related

From a stock order to a custom order, placing an order using Phonak store is quick and easy. The videos in this section will guide you through the process for whatever type of order you need to place.

Order Related Videos

From a stock order to a custom order, placing an order using Phonak store is quick and easy. The videos in this section will guide you through the process for whatever type of order you need to place.

Placing a RIC & BTE Stock Order

 

Placing a Custom Order

 

Device Management Videos

Device management such as warranty lookup and extension, register a device, or submit a repair take only a few minutes. Running a report that helps identify patients who need warranty extensions or may even benefit from a newer device has never been easier.

User Management

Device Management

Receiver Replacement

 

Warranty Expiration Report and Warranty Extension

Patient Registration

 

Document Management Videos

Whether you need to look up one invoice or view the past 6 months, you can use Phonak Store for all your invoice and device document history needs.

Invoice Management

View Order History and Order Tracking

 

Document History

 

Additional Features Videos

View the videos below to see the additional features currently available to enhance your Phonak Store experience.

My Profile

Phonak Store Shipping Label

 

Getting from Phonak Target to Phonak