Phonak Store How-To Videos
Phonak store is your one stop shop for all your order, account, and device maintenance needs. Place an order, view and pay an invoice, submit a repair, and extend a warranty in just a few clicks. If you need access to Phonak Store, please click here to gain advanced access.
New to Phonak Store?
View the videos below to see how easy it is to navigate and work within Phonak Store.
Please note that we continuously add new features and enhancements. Some of these videos have been created before the enhancements went live and are capturing earlier versions of screens.
Need printed step-by-step instructions?
Order Related Videos
Placing a RIC & BTE Stock Order
Placing a Custom Order
Placing a RIC & BTE Client Order
Placing a CROS II Custom
Device Management Videos
Device management such as warranty lookup and extension, register a device, or submit a repair take only a few minutes. Running a report that helps identify patients who need warranty extensions or may even benefit from a newer device has never been easier.
Return for Credit
Warranty Expiration Report and Warranty Extension
Document Management Videos
Whether you need to look up one invoice or view the past 6 months, you can use Phonak Store for all your invoice and device document history needs.
View Order History and Order Tracking
Additional Features Videos
View the videos below to see the additional features currently available to enhance your Phonak Store experience.