COVID-19 Resource Page
We are committed to assisting you in adopting digital services into your practice, to get you up and running quickly while still adhering to highest possible quality standards.
Phonak has taken several steps to continue supporting you and your clients while keeping the health and safety of everyone a top priority.
Below we have bundled some essential resources, to guide as you continue to cater to the needs of the hearing loss community while also adhering to current necessary safety and regulatory requirements.
Information about Remote Support for video counselling
Phonak is committed to assisting hearing care professionals in adopting eAudiology into daily practice, to get you up and running quickly, while still adhering to the highest possible quality standards.
Phonak eSolutions allows you to fit, fine-tune and support your client’s listening hearing needs remotely in real-time.
Phonak e-learning courses relevant for COVID-19
Continue your repair service
If your clinic is physically closed due to COVID-19 measures and your clients need theirneed their hearing aid(s) repaired, Phonak can help.
Your clients can post their hearing aid(s) into your clinic for checking and cleaning or forwarding on for repair. The postage costs are on Phonak! We can provide pre-paid shipping package to your client and return repaired aids directly back to them or to your clinic, as preferred.1
We care, so that you can take care of your clients during this time of social distancing.2
Help clients to stay connected
At a time when staying connected is so important, assistive listening devices can provide you and your clients the additional support you’re looking for.
Practice Guidance during COVID-19
In these uncertain times, hearing care professionals need to provide audiological care in new ways. eAudiology and Remote Support offer effective and safe ways for all involved to stay connected.
Official information for Hearing Care Professionals on COVID-19
The sources listed below are recognized internationally for their reputable and in-depth coverage of the COVID-19 situation with FAQ’s, guidelines, and more.
The selected pages are targeted at hearing care professionals and health care professionals. Local guidelines and regulations may, of course, differ.
Additional resources
- Hearing Review: Corona Virus impact survey results (Mar 19-23)
- Hearing Review: AAA publishes list of clinical recommendations for COVID-19
- Want to send a letter or email to the clients in your database and don’t know where to begin? Click here for a head start
- Phonak Audiology Blog
We Care About Your Voice: COVID-19 survey
We want to learn from you how you’re dealing with the current situation, what challenges you’re facing and how you plan your practices' near and midterm success. We have created a short survey to gather your opinion. With the results we will develop specific support and content for you.
The survey will take no more than 5 minutes of your time to complete. We value your open feedback. All your input will be treated confidentially.
If you want to know more about our data protection approach, please consult the data protection statement on our website for further information.
Click here to start the survey.
