Family-Centered Care is an approach to healthcare that recognizes the vital role that families play in audiological treatment and rehabilitation.
Learn more about this Phonak initiative.

Introduction to Family-Centered Care

Family-Centered Care (FCC) has long been promoted as best practice in the provision of hearing healthcare services for children who are deaf or hard-of-hearing and their families.

Although there is some variation in the definition of FCC among researchers and clinicians, there is consensus in the field of early intervention for children who are deaf or hard-of-hearing that the following 10 best practice principles should be applied:

  1. Early, timely, equitable access to services
  2. Family-provider partnerships
  3. Informed choice and decision making
  4. Family, social, and emotional support
  5. Family-infant interaction
  6. Use of assistive technologies and supporting means of communication
  7. Qualified providers
  8. Collaborative teamwork
  9. Progress monitoring and
  10. Program monitoring

In 2017, Phonak convened an international  expert panel  to provide recommendations for Pediatric Family-Centered Care (FCC). Today we know that earlier hearing aid provision and consistent hearing aids use, leads to better early language outcomes. At the same time, we know there will be challenges in the journey for families, and by applying a  family-centered approach our goal is to develop tools needed to open the conversation between audiologists and families.


Why we need to focus on facilitating Family-Centered Care practices with children


Challenges audiologists face when working with families with children who have hearing loss


Why the Family-Centered Care expert panel created the CHL- QPL for audiologists