Phonak Sky™ B Support



Are Sky B hearing aids waterproof?

No, Sky B hearing aids are not waterproof. All Sky B models are water-resistant according to IP68 rating.

Are all Sky B models tamperproof?

Tamperproof battery doors and earhooks are available for all traditional BTE models (M, P, SP, UP) of the Sky B portfolio. Tamperproof versions of the design-integrated Roger 18 and 19 receivers are also available. For Sky B-PR rechargeable BTE, there is a tamperproof ear hook and as there is no battery compartment to open, no need for other tamperproofing. The tamperproof battery door is also compatible with the Sky B-RIC, however please note that receiver in canal devices are not recommended for children of the age below 8 years.

I would like to order a hearing aid with a specific hook color, how do I proceed?

Phonak Sky B comes in 14 housing colors and 7 hook colors that can be changed to suit your client’s preference. The signature colors will ship with specific hook colors as mentioned below. All other housing colors are shipped with a transparent hook. If you need a different hook color with your shipment, please let Customer Service know when placing the order.

Default hook colors:

  • Electric Green with Green hook
  • Caribbean Pirate with Yellow hook
  • Vanity Pink with Pink hook
  • Alpine White with Blue hook
  • Blue Ocean with Purple hook
  • Majesty Purple with Orange hook
  • All other housing colors come with atransparent hook.
  • All housing and hook colors can be mixed and matched to your client’s needs.

Which Roger receivers are compatible with Sky B hearing aids?

Sky B-P, SP, UP, RIC have direct audio input and hence are compatible with a design-integrated Roger receiver:

  • Sky B-P, SP, RIC = Roger 18
  • Sky B-UP = Roger 19

Roger X via Audio Shoe (AS18 and AS19) can also be used with these four form factors.
Roger X via Phonak ComPilot II, Roger MyLink can be used with all six form factors of the Sky B portfolio, including the new Sky B-PR.

What happens to the battery life of Sky B-PR when using Roger?

Below are the approximate streaming times for Sky B-PR when using the Roger X with the ComPliot II: 

  • 80 minutes = 24 hours of total battery use
  • 5 hrs streaming = 20 hours of total battery use
  • 10 hrs streaming = 16 hours of total battery use

The same timeframes apply when using Sky B-PR with other wireless accessories

What other accessories are compatible with the Sky B hearing aids?

Phonak DECT II Home Phone, Phonak PilotOne II, EasyCall II, Phonak ComPilot II, Phonak ComPilot Air II, Phonak TVLInk II, Phonak RemoteMic

Is Sky B compatible with CROS?

All Sky B models with Zinc-Air batteries are compatible with Phonak CROS B. However, Phonak CROS B is not recommended for toddlers between 0-3 years old.

Can I use the Power Slim Tube with my pediatric patients?

Use of the Power Slim Tube is  recommended on pediatric patients 9 years old or older. The user needs to be able to handle something a bit more delicate. Note that it has to be fit with a custom ear mold because it is used for power fittings.

Which receivers are compatible with the Sky B-RIC form factor?

Sky B-RIC can be fit with three different external receivers:

  • Standard receiver xS: for mild to moderately-severe hearing loss
  • Power receiver xP: for mild to severe hearing loss
  • UltraPower receiver xUP: for moderate to profound hearing loss

Phonak recommends receiver-in-canal hearing aids for children of age 8 years and older.