Roger™ Touchscreen Mic Support

FAQs

 
Beautyshot Roger Touchscreen Mic
 

Q: How many Roger devices can be connected in the same network by the primary Roger microphone?

A:

  • Unlimited number of Roger receivers
  • Up to 35 Roger microphones
  • Maximum 1 Roger Multimedia Hub when mixing network mode is selected
  • Maximum 1 Roger DigiMaster 5000
  • Up to 2 Roger DigiMaster 7000
  • Up to 5 Roger DigiMaster X

Q: Is it possible to integrate Roger Touchscreen Mic to an existing classroom network, where the primary is a Roger inspiro?

A:

  • Yes, press connect from the Roger inspiro within 10cm / 4” of the Roger Touchscreen Mic
  • Roger inspiro must be in Roger only mode

Q: Is it possible to integrate Roger inspiro into a classroom network, where the primary is a Roger Touchscreen Mic?

A:

  • Yes, in the network mode of the Roger Touchscreen Mic, select Primary Talker mode or Equal Talker mode.
  • Then press Connect on the Roger Touchscreen Mic within 10cm / 4” of Roger inspiro.
  • Remark: the specific Roger Touchscreen Mic feature – Mixing - will not be available in that configuration

Q: How do I know if the Roger Touchscreen Mic is the primary in the classroom network?

A: On the upper left part of the display a “1” is displayed

Q: How do I connect a Roger receiver to a Roger microphone?

A:

  • Make sure your Roger Touchscreen Mic  and Roger receiver are both switched on.
  • Hold your Roger Touchscreen Mic  within 10 cm / 4” of the Roger receiver.
  • Tap  Connect on your Roger Touchscreen Mic.
  • Simply repeat these steps to connect additional Roger receivers.

Q: Is Roger Touchscreen Mic compatible with Phonak Dynamic SoundField classroom amplification systems?

A: Yes, Roger Touchscreen Mic can be used out of the box with Phonak Roger Dynamic SoundField system after tapping  Connect function.

Q: Is Roger Touchscreen Mic compatible with other manufacturer’s soundfield systems?

A: Yes, Roger Touchscreen Mic can be used with other soundfield systems. A piece of hardware is required - Roger DigiMaster X. Roger DigiMaster X  needs to be wired connected to other soundfield systems. Afterwards,  tap Connect Roger Touchscreen Mic to connect Roger DigiMaster X.  

Q: Can I connect a Roger Pen or Roger Clip-On Mic to a network with a Roger Touchscreen Mic?

A: No. The Roger Touchscreen Mic can be in a network with other Roger Touchscreen Mics, Roger Pass-arounds, Roger Multimedia Hubs, Roger inspiros, Roger DynaMics, and Roger AudioHubs.

Q: Can I program a name to Roger receiver?

A: Yes, use either directly  the Settings menu in Roger Touchscreen Mic and select Name  under Roger receiver settings. Alternatively use the Roger Upgrader software available for free download

Q: How can I go back to home screen in Roger Touchscreen Mic?

A: Short press on  On/Off button.

Q: Can I connect another microphone when Roger Touchscreen Mic is in Small Group Mode?

A: No, it is not possible to connect additional microphones to the network when in Samll Group Mode. It is however possible to attach additional receivers.

Q: Can I add a microphone - Roger Touchscreen Mic or Roger Pass-around or a hub to a network by using a Roger WallPilot?

A: Yes. Turn the device off and on again in front of the Roger WallPilot.

Q: Can I use JoinNet on Roger Touchscreen Mic when using a Roger WallPilot to join a network?

A: Yes. Tap JoinNet in front of Roger WallPilot.

Q: Why is Pointing greyed out in the Microphone mode menu in my Roger Touchscreen Mic?

A: If Pointing Mode is required, it can be activated or deactivated under Settings menu.

Q: Can I see which devices are connected in the same network?

A: Yes. Tap List devices on Roger Touchscreen Mic. Connect icon is displayed on the right side when the device is in the same network and device name is bold.

Q: EasyGain sliding scale. What is the number for each sliding step?

A: Each +/– step represents a change in gain of 2 dB up to max. 8 dB higher/lower than middle setting. Middle setting is the delivered factory setting.

Q: Can EasyGain function be used with several Roger receivers at the same time?

A: No, each Roger receiver has to be adjusted individually by selecting “Roger receiver settings” in the Roger Touchscreen Mic settings menu then selecting “EasyGain level” and adjusting the level. For the next Roger receiver, select again “Roger receiver settings” then select “EasyGain level “ to adjust the level and so on…

Q: Can I change the activation time of screen saver?

A: Yes. Tap Settings icon, select  Display, select Screen saver and choose appropriate activation time.

Q: Is it correct that Roger DigiMasters and secondary Roger microphones are not active in the Network when Small Group mode or Pointing mode is activated in Primary Roger Touchscreen Mic?

A: Yes.  All Roger DigiMasters and secondary microphones in the MultiTalker Network are automatically and temporarily disabled. When Primary Roger Touchscreen Mic returns to the lanyard, the Network is automatically restored. Roger DigiMasters and secondary Roger microphones  are enabled again.

Q: Is it correct that Roger DigiMasters and secondary Roger microphones cannot be connected to Roger Touchscreen Mic, when Small Group mode or Pointing mode is in used?

A: Yes.  When Small Group mode or Pointing mode is active in Roger Touchscreen Mic, only Roger receivers can be connected to the Roger Touchscreen Mic.  

Q: Which CI profile for Roger X is suitable for CI (Cochlear Implant)?

A: CI Profiles

·         Automatic

·         Profile 1 – not applicable

·         Profile 2 Opus 2

·         Profile 3 Naída CI+ComPilot/ Sonnet

·         Profile 4 Neptune/ Harmony/ Auria +8dB EasyGain

·         Profile 5 MicroLink CI S

·         Profile 6 – not applicable

·         Profile 7 – not applicable

·         Profile 8 – not applicable

·         Profile 9 Nucleus 5, 6

Q: How to select a CI profile for Roger X?

A: Tap Settings icon, ensure Roger receiver is located within 10 cm / 4” of Roger Touchscreen Mic, select Roger receiver settings menu, select CI profile menu , select appropriate profile e.g. automatic.

Q: Can I update Roger Touchscreen Mic?

A: Yes, use the Roger Upgrader software, which is available for free download in the web Phonakpro.com

Q: What if “Frowning face” is displayed on Roger Touchscreen Mic and after 30 seconds the device did not reboot automatically?

A: Reset manually the device  by pressing  and holding On/Off and Mute buttons simultaneously for at least eight seconds.

Q: Can Mass Connect connect only receivers?

A: Correct. Mass Connect can only be used to connect Roger receivers but no Roger microphones or Roger Soundfield.

Q: Can Mass Connect connect only receivers?

A: Correct. Mass Connect can only be used to connect Roger receivers but no Roger microphones or Roger Soundfield.

Q: Is microphone mode locked when activating Quick Menu?

A: Yes. if Roger Touchscreen Mic is running firmware version  1.2 or higher. The microphone mode ( lanyard or automatic or small group or pointing) selected before activating Quick Menu will be locked. It will be remained locked until the Quick Menu is disabled.

Roger Pass-around FAQs

Q: Does Roger Pass-around need to be restarted when using a Roger Touchscreen Mic to change settings?

A: No, changes are immediately applied.

Q: Do I need to turn on all Roger Pass-arounds to activate Push-To-Talk function in Roger Touchscreen Mode?

A: No. Each Roger Pass-around applies changes when it is turned on.

Q: If the volume of the Roger Pass-around has been changed via the volume button, does it reset to default settings after turning off?

A: Yes, no changes are stored after turning off the device.

Q: How do I know if Push-To-Talk function has been activated within the Roger Pass-around?

A: The indicator lights are orange for the microphones in stand-by and green for the active microphone.

Q: Can I use the Roger Pass-around with Roger inspiro as Primary microphone in the network?

A: Yes, Roger Pass-around  is compatible to Roger inspiro microphone. However some features will not be available: No FM available, No PTT (push-to-talk) mode available. factory settings for Roger Pass-around will be applied:  Auto-mute activated. Mute button deactivated. Volume button activated.

Roger Multimedia Hub FAQs

Q: Can Roger Multimedia Hub connect to a DigiMaster, when it is usd as a stand-alone media transmitter?

A: No, only Roger receivers can be connected to Roger Multimedia Hub.

Q: How to apply NewNet on Roger Multimedia Hub?

A: Press simultaneously On/Off and Connect button during 8 seconds.

Q: Can Roger Multimedia Hub connect Roger microphone?

A: No, Roger Multimedia Hub can connect only Roger receivers.

Q: how can I know if Roger Multimedia Hub is broadcasting the audio?

A: First,  press on Connect button within 10cm / 4” of the Roger receivers attached to the Hearing Aids.  Connect with the cable the audio source to the Roger Multimedia Hub. Let start playing the audio then the green indicator light around the Connect button will blink.

Q: Can multiple Roger Multimedia Hub be used with different children in one room (individual use)?

A: Yes, multiple Roger Multimedia Hubs in their own network can be used in one room.

Q: Can I connect stand-alone Roger Multimedia Hub to Roger WallPilot?

A: Yes. Press JoinNet Menu in Roger WallPilot near Roger Multimedia Hub.

Q: Can I add a Roger Multimedia Hub to a network by using a Roger WallPilot?

A: Yes. Turn the device off and on again in front of the Roger WallPilot.